ONLINE OPENS 6PM 21ST OCT | IN-STORE FROM SATURDAY 23RD OCT

Warehouse Clearance Event ends In

FAQ


SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
HOW DO YOU GET MY CONSENT?
If we ask for your personal information for a marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@wfc.com.au or mailing us at: Warehouse Furniture Clearance Building 3 West, 605 Zillmere rd, Aspley, QLD, 4035, Australia
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
_website_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_website_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 4 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 5 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@wfc.com.au or by mail at Warehouse Furniture Clearance


You can follow us on Facebook, Pinterest, Instagram, TikTok or Linkedin


You can see reviews of Warehouse Furniture Clearance products via the product listings on our website or Google Reviews.

Our events commence online at 6pm on the Friday evening until 6pm on the Sunday evening with our warehouse in Aspley open for physical viewing from 8am - 4pm on the Saturday & Sunday only. We will send out notification 2 weeks prior. There are no set dates you must sign up for notification. 

Sign up here for notification of the next event 2 weeks prior or follow us on Facebook & Instagram  
Please contact us directly if you have any questions, we realise we are unusual and are happy to help clarify any questions.
07 3607 8504
0401 680 034

Our warehouse is located at 3/605 Zillmere Rd Aspley, Qld.

Warehouse Furniture Clearance does not sell gift cards at this stage however if you are wanting to purchase a credit please feel free to contact us and we will do our best to assist you.

Our showroom is located at 3/605 Zillmere Rd Aspley, Qld. Please note we are only open to the public during our event weekends. To find our when our next opening will be sign up to our mailing list here.

Yes, we do! At the time of checkout, you will be given the option of click & collect as a delivery option. To collect your click & collect order you will need to present a copy of your order confirmation e-mail as well as some photo ID.

Yes, they can. They will just need to present a copy of your order confirmation e-mail and some photo ID at the time of collection. We also ask that you complete our Authority to Collect form prior to the order being collected.

We work super hard to make sure that we get the best prices possible for our customers therefore we do not offer any further discounts.

We work super hard to make sure that we get the best prices possible for our customers therefore we do not offer any further discounts.

In the instance that you are issued a store credit using it super simple. All you need to do is follow the link in the e-mail we send you to complete your purchase.

Due to the large nature of the products we sell we do not offer free shipping.

Once you have finalised your purchase you will receive an order confirmation via e-mail. Be sure to check your junk folder if you cannot find it as they can end up here. If you still have no luck let us know and we can resend it for you.

All items sold by Warehouse Furniture Clearance come with a 12 month standard warranty unless otherwise specified on the product description page. If an issue does arise that is unrelated to regular wear and tear or accidental breakages we ask that you complete our warranty claim form and we will investigate the issue further.

We currently do not offer extended warranties on any items sold by Warehouse Furniture Clearance.

Unfortunately, we don’t currently offer an assembly service. We recommend seeing if you have a family member or friend who can assist you or using a service such as Airtakser.

No, all items come as they are listed on the product page.

Due to the nature of our business we do not always get more stock of our items so we strongly advise placing an order sooner rather than later if there is something you like. Any new and restocked items will be posted to our Facebook page in the lead up to our next opening.

For any PR & media enquiries, please contact contact@wfc.com.au


If an item arrives and the packaging or the item itself is clearly and significantly damaged/faulty, you should take photos or video showing the damage/fault and contact us immediately.
 
If you notice that an item is damaged/faulty after it has been delivered to you, please take photos or video clearly showing the damage/fault and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
 
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
 
• Suggest a self repair
• Arrange a repair by a local tradesperson in your area
• Offer a partial or full store credit voucher or refund
• Replace the product (subject to availability)
• Arrange for the product to be returned to us or our supplier

 

Very occasionally we may accidentally deliver the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.

Very occasionally we may accidently miss an item in your delivery. If this occurs let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the missing item at no cost to you.

Very occasionally we may accidentally ship the item to you with missing parts. If you have received an item with missing parts, let us know and send us a photo of the assembly instructions circling the missing parts as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the missing parts or provide compensation to you to obtain the missing parts.

If after placing your order you realise you need to make adjustments you must notify us as soon as possible and we will advise what your options are. Please keep in mind cancellations may not always be possible.

You may request to change the shipping address on an order, only before an order reaches the dispatch processing stage. After an order, reaches the dispatch processing stage, address changes may not be possible.


If you wish to add an item to your existing order, please notify us as soon as possible. Please keep in mind any extra items may incur and increase in delivery charges which will need to be paid before your order can be delivered. Once your order has reached dispatch stage it is too late for us to make any adjustments.

Unfortunately not. All orders will be delivered as scheduled or at the earliest possible time as we do not have the capacity to store sold stock for extended periods of time.

Good question, if you add the item/s into your shopping cart and then enter your postcode. You will then be given the shipping cost for the item/s. Alternatively there is also a shipping calculator in the individual product listings if you are after a delivery price for a single item.

Good question. Our delivery rates are based on your delivery postcode as well as the cubic metreage of the items you are purchasing. If you add the item/s into your shopping cart and then enter your postcode you will then be given the shipping cost. Alternatively there is also a shipping calculator in the individual product listings if you are after a delivery price for a single item.

Absolutely! Pick ups are available from 9am – 3pm on the Saturday & Sunday of our event weekends or from 8am – 2pm Monday – Thursday and 8am – 12pm on Fridays. Please note we are closed Saturday’s and Sunday’s outside of our event weekends.

We have a range of different delivery companies depending on your delivery location.

Can I arrange my own courier?
Yes, you can. Just select click and collect at checkout then send your courier in during our pick up times with a copy of your order confirmation to collect the items on your behalf. You will also need to complete one of our Authority to Collect forms.

We offer delivery to Brisbane and surrounds, along the QLD coast from Sunshine Coast as far north as Cairns and West to Toowoomba as well as ACT & select areas in NSW. If your postcode comes up as delivery unavailable feel free to contact us and we can double check your area for you.
Due to the volume of orders we ask you to allow up to 15 business days for your order to be delivered.

It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect or you are not present at the time of delivery and the delivery is returned, you will be billed for the additional transport charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the delivery company to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us. If you need to make changes to your delivery day or address you must notify as soon as possible.

No, we cannot deliver to PO boxes or Parcel Lockers due to the large nature of the products we sell. Our goods are delivered by courier directly to your door and require a signature upon delivery.





We do not offer a tracking service at this point in time. Once your items have been booked for delivery our delivery partner will contact you either via phone call or text to advise the delivery day and time. If you haven’t heard from the delivery partner and would like an update at any stage please feel free to contact us directly.

Our delivery partners deliver Monday to Friday between business hours which are 8 am to 6 pm.

No, Warehouse Furniture Clearance currently only ships Australia wide.

No, we currently don’t offer an overnight delivery service.

Unfortunately due to the volume of orders we have going out after an event we are unable to offer an express delivery service.

Unfortunately due to the volume of orders we have going out after an event we are unable to offer a fast dispatch service.

At the time of checkout there is the option to select your preferred delivery date however we are unable to offer specific delivery times.

All items placed in the same order will be delivered at the same time. In the case that you have placed multiple orders we will do our best to correlate them however we cannot guarantee this.

Yes, when our delivery partner contacts you to arrange delivery you can advise them of where you would like the items to be left. Please be aware that all responsibility for the items falls on the customer once the delivery has been completed.

The only special instructions able to made are for your order to be left in a safe place at your property if you are unable to be home. Any Authority to leave instructions must be submitted to the delivery company directly via SMS.
For further information on our delivery conditions please visit our delivery page.

*Please be aware that due to ever changing COVID restrictions your delivery may need to be left in your garage rather than carried inside your home to help ensure the safety of everyone.

In store purchases can be paid via Visa, Mastercard, EFT or cash.

No, we unfortunately don’t offer a standard layby service. We offer ZipPay, Afterpay, Humm or Latitude Finance as payment options for online orders that may be of assistance to you.

To settle an outstanding balance you just need to follow the links in the order confirmation e-mail which will take you to your payment options to finalise your order. All orders will need to paid in full before delivery or collection can occur.
 
Yes, we offer Afterpay as a payment method. The maximum purchase amount is $2,000.

Yes, we offer zipPay  as a payment method on orders up to $2,000.

No. Payment methods available include Visa, MasterCard, ZipPay, Afterpay, Latitude Finance, Humm, EFT and cash.

Unfortunately we do not accept American Express cards.

You will be responsible for all shipping charges to facilitate a change of mind return. The initial shipping charge is non-refundable and you will also be charged the shipping costs to return the item back to our warehouse. Please note we do not offer refunds for change of mind returns.

If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted.

All items must be returned in ‘as new’ condition in original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item. Shipping cannot be refunded once the service has been provided.

No, we only accept returns for item/s that are unused.


All change of mind returns will receive a store credit minus any shipping costs.


If you are unable to return the items yourself you can arrange a transport company to collect the items and drop them back to our warehouse on your behalf. Please note any costs associated with the return of items will be the responsibility of the customer.

You may be able to exchange your items provided you notify us within 15 days of purchase and the products are in brand new unused condition in original packaging.