Quick Actions
FAQ
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
HOW DO YOU GET MY CONSENT?
If we ask for your personal information for a marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@wfc.com.au or mailing us at: Warehouse Furniture Clearance Building 3 West, 605 Zillmere rd, Aspley, QLD, 4034, Australia
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
_website_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_website_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 4 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 5 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@wfc.com.au or by mail at Warehouse Furniture Clearance
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
HOW DO YOU GET MY CONSENT?
If we ask for your personal information for a marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@wfc.com.au or mailing us at: Warehouse Furniture Clearance Building 3 West, 605 Zillmere rd, Aspley, QLD, 4034, Australia
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
_website_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_website_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 4 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 5 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@wfc.com.au or by mail at Warehouse Furniture Clearance
You can follow us on Facebook, Pinterest, Instagram, TikTok or Linkedin
You can see reviews of Warehouse Furniture Clearance products via the product listings on our website or Google Reviews.
Our warehouse is open:
Monday to Thursday: 8am - 3pm
Friday: 8am - 12pm
Saturday & Sunday: 8am - 4pm
Monday to Thursday: 8am - 3pm
Friday: 8am - 12pm
Saturday & Sunday: 8am - 4pm
New end-of-line, deleted-range and overstocked models arrive every week. Quantities are limited, so check the website and our social channels regularly.
07 3607 8504
Our warehouse is located at Building 3 West, 605 Zillmere Road, Aspley QLD 4034.
Yes. Warehouse Furniture Clearance gift cards can be purchased and redeemed online.
Yes - Our warehouse is open:
Monday to Thursday: 8am - 3pm
Friday: 8am - 12pm
Saturday & Sunday: 8am - 4pm
Monday to Thursday: 8am - 3pm
Friday: 8am - 12pm
Saturday & Sunday: 8am - 4pm
Yes. Select Warehouse Collection at checkout, choose an available date and bring your order confirmation and photo ID when collecting.
Yes, they can. They will just need to present a copy of your order confirmation e-mail and some photo ID at the time of collection. We also ask that you complete our Authority to Collect form prior to the order being collected.
We work super hard to make sure that we get the best prices possible for our customers therefore we do not offer any further discounts.
We work super hard to make sure that we get the best prices possible for our customers therefore we do not offer any further discounts.
In the instance that you are issued a store credit using it super simple. All you need to do is follow the link in the e-mail we send you to complete your purchase.
Due to the large nature of the products we sell we do not offer free shipping.
Once you have finalised your purchase you will receive an order confirmation via e-mail. Be sure to check your junk folder if you cannot find it as they can end up here. If you still have no luck let us know and we can resend it for you.
All items sold by Warehouse Furniture Clearance come with a 12 month standard warranty unless otherwise specified on the product description page. If an issue does arise that is unrelated to regular wear and tear or accidental breakages we ask that you complete our warranty claim form and we will investigate the issue further.
We currently do not offer extended warranties on any items sold by Warehouse Furniture Clearance.
Unfortunately, we don’t currently offer an assembly service. We recommend seeing if you have a family member or friend who can assist you or using a service such as Airtakser.
No, all items come as they are listed on the product page.
Clearance items may not return once sold out. New and restocked ranges arrive every week and are shared on our website and social channels.
For any PR & media enquiries, please contact contact@wfc.com.au
If an item arrives and the packaging or the item itself is clearly and significantly damaged/faulty, you should take photos or video showing the damage/fault and contact us immediately.
If you notice that an item is damaged/faulty after it has been delivered to you, please take photos or video clearly showing the damage/fault and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
• Suggest a self repair
• Arrange a repair by a local tradesperson in your area
• Offer a partial or full store credit voucher or refund
• Replace the product (subject to availability)
• Arrange for the product to be returned to us or our supplier
If you notice that an item is damaged/faulty after it has been delivered to you, please take photos or video clearly showing the damage/fault and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
• Suggest a self repair
• Arrange a repair by a local tradesperson in your area
• Offer a partial or full store credit voucher or refund
• Replace the product (subject to availability)
• Arrange for the product to be returned to us or our supplier
Very occasionally we may accidentally deliver the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.
Very occasionally we may accidently miss an item in your delivery. If this occurs let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the missing item at no cost to you.
Very occasionally we may accidentally ship the item to you with missing parts. If you have received an item with missing parts, let us know and send us a photo of the assembly instructions circling the missing parts as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the missing parts or provide compensation to you to obtain the missing parts.
If after placing your order you realise you need to make adjustments you must notify us as soon as possible and we will advise what your options are. Please keep in mind cancellations may not always be possible.
You may request to change the shipping address on an order, only before an order reaches the dispatch processing stage. After an order, reaches the dispatch processing stage, address changes may not be possible.
If you wish to add an item to your existing order, please notify us as soon as possible. Please keep in mind any extra items may incur and increase in delivery charges which will need to be paid before your order can be delivered. Once your order has reached dispatch stage it is too late for us to make any adjustments.
Unfortunately not. All orders will be delivered as scheduled or at the earliest possible time as we do not have the capacity to store sold stock for extended periods of time.
Good question, if you add the item/s into your shopping cart and then enter your postcode. You will then be given the shipping cost for the item/s. Alternatively there is also a shipping calculator in the individual product listings if you are after a delivery price for a single item.
Good question. Our delivery rates are based on your delivery postcode as well as the cubic metreage of the items you are purchasing. If you add the item/s into your shopping cart and then enter your postcode you will then be given the shipping cost. Alternatively there is also a shipping calculator in the individual product listings if you are after a delivery price for a single item.
Absolutely. Select Warehouse Collection at checkout and choose an available date. Collection hours are Monday to Thursday 8am - 3pm, Friday 8am - 12pm, and Saturday & Sunday 8am - 4pm.
We have a range of different delivery companies depending on your delivery location.
Can I arrange my own courier?
Yes, you can. Just select Warehouse Collection at checkout then send your courier in during our pick up times with a copy of your order confirmation to collect the items on your behalf. You will also need to complete one of our Authority to Collect forms.
Can I arrange my own courier?
Yes, you can. Just select Warehouse Collection at checkout then send your courier in during our pick up times with a copy of your order confirmation to collect the items on your behalf. You will also need to complete one of our Authority to Collect forms.
We offer delivery to Brisbane and surrounds, along the QLD coast from Sunshine Coast as far north as Cairns and West to Toowoomba as well as ACT & select areas in NSW. If your postcode comes up as delivery unavailable feel free to contact us and we can double check your area for you.
Due to the volume of orders we ask you to allow up to 15 business days for your order to be delivered.
It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect or you are not present at the time of delivery and the delivery is returned, you will be billed for the additional transport charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the delivery company to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us. If you need to make changes to your delivery day or address you must notify as soon as possible.
No, we cannot deliver to PO boxes or Parcel Lockers due to the large nature of the products we sell. Our goods are delivered by courier directly to your door and require a signature upon delivery.
We do not offer a tracking service at this point in time. Once your items have been booked for delivery our delivery partner will contact you either via phone call or text to advise the delivery day and time. If you haven’t heard from the delivery partner and would like an update at any stage please feel free to contact us directly.
Our delivery partners deliver Monday to Friday between business hours which are 8 am to 6 pm.
No, Warehouse Furniture Clearance currently only ships Australia wide.
No, we currently don’t offer an overnight delivery service.
Unfortunately due to the volume of orders we have going out during busy clearance periods we are unable to offer an express delivery service.
Unfortunately due to the volume of orders we have going out during busy clearance periods we are unable to offer a fast dispatch service.
At the time of checkout there is the option to select your preferred delivery date however we are unable to offer specific delivery times.
All items placed in the same order will be delivered at the same time. In the case that you have placed multiple orders we will do our best to correlate them however we cannot guarantee this.
Yes, when our delivery partner contacts you to arrange delivery you can advise them of where you would like the items to be left. Please be aware that all responsibility for the items falls on the customer once the delivery has been completed.
The only special instructions able to made are for your order to be left in a safe place at your property if you are unable to be home. Any Authority to leave instructions must be submitted to the delivery company directly via SMS.
For further information on our delivery conditions please visit our delivery page.
For further information on our delivery conditions please visit our delivery page.
In-warehouse purchases can be paid with Visa, Mastercard, EFTPOS or cash.
No, we do not offer layby. Afterpay or Zip may be available for eligible online orders.
Follow the payment link in your order confirmation email. Orders must be paid in full before delivery or collection.
Yes. Afterpay is available for eligible online orders, subject to Afterpay approval and limits.
Yes. Zip is available for eligible online orders, subject to Zip approval and limits.
Please contact our team before ordering if you need to arrange an EFT payment.
No, we do not accept American Express.
You will be responsible for all shipping charges to facilitate a change of mind return. The initial shipping charge is non-refundable and you will also be charged the shipping costs to return the item back to our warehouse. Please note we do not offer refunds for change of mind returns.
If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted.
All items must be returned in ‘as new’ condition in original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item. Shipping cannot be refunded once the service has been provided.
No, we only accept returns for item/s that are unused.
All change of mind returns will receive a store credit minus any shipping costs.
If you are unable to return the items yourself you can arrange a transport company to collect the items and drop them back to our warehouse on your behalf. Please note any costs associated with the return of items will be the responsibility of the customer.
You may be able to exchange your items provided you notify us within 15 days of purchase and the products are in brand new unused condition in original packaging.