The transport company will contact you within a week of purchase to confirm and lock in a delivery time.
As furniture is a bulky item, delivery needs to be pre-arranged with the customer and have a date confirmed. Generally, items will take up to 15 business days to be delivered to you. This will depend on both your availability to receive the item and the delivery team. We outsource the majority of deliveries to Brisk Transport for this area who will contact you to arrange.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
We work alongside various transport companies who service these areas. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Online team after your order is completed.
Unfortunately the transport company are unable to commit to specific delivery times however they are able to confirm a four hour delivery window for the day you will receive your goods.
The transport company will give you a confirmation call about 48 hours before your delivery. Furthermore, approximately 1 hour before delivery a driver will give you a courtesy call to ensure that you are at home and ready to receive your delivery.
A standard delivery does not include deliveries that fit into the following categories:
- Require more than 2 staff
- Require access over a fence or a balcony
- Is above the second floor
- Will take more than 20 minutes
- Where vehicle access and parking is restricted
- Require a specific time
Items are fully unpacked and inspected before loaded onto a truck to ensure your item is in perfect condition.
Please advise us of any special requirements you may have for your delivery, a special delivery can be arranged but will incur an additional fee.
Unfortunately the transport companies are unable to commit to specific delivery times however we are able to advise either A.M. or P.M. delivery windows.
If you are not contactable or not able to accept your delivery in the agreed time window on the nominated day an additional delivery fee may be charged.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
We deliver most products throughout NSW & ACT, there are a few exceptions which are noted when using the delivery calculator for quotes. This information will be shown on the product listing through the post code verification.
Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door. Due to the Covid-19 restrictions we may only be able to deliver to your garage as to reduce the risk to our carriers and customers.
We cannot deliver to PO boxes or Parcel Lockers because they're too small to accept most of the items we sell. All items delivered by the transport companies are to your door and require a signature upon delivery.
It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the delivery is returned, you will be billed for the additional transport charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.