Delivery available throughout Sydney, Canberra & parts of regional NSW. The calculator on both the product and cart pages will provide an exact delivery cost to your postcode.
The delivery date is selected at checkout, delivery date availability is subject to your location and the number of deliveries booked on those dates. If a date is no longer available it will not be able to be selected. Please note if a delivery date is not selected at checkout our delivery partner will schedule a time for you within a 15 business day timeframe. In rare occurrences planned deliveries may not be able to occur on the specified date due to factors out of our control, in these instances the delivery team will contact you to confirm.
Any amendments to scheduled delivery dates will need to be made via email directly to WFC 72 hours prior to delivery.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
We work alongside various transport companies who service these areas. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Online team after your order is completed.
Unfortunately the transport company are unable to commit to specific delivery times however they are able to confirm a four hour delivery window for the day you will receive your goods.
The transport company will give you a confirmation call about 48 hours before your delivery.
A standard delivery does not include deliveries that fit into the following categories:
- Require more than 2 staff
- Require access over a fence or a balcony
- Is above the second floor
- Will take more than 20 minutes
- Where vehicle access and parking is restricted
- Require a specific time
Items are fully inspected before loaded onto a truck to ensure your item is in perfect condition.
Please advise us of any special requirements you may have for your delivery, a special delivery can be arranged but will incur an additional fee.
If you are not contactable or not able to accept your delivery in the agreed time window on the nominated day an additional delivery fee may be charged.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
We deliver most products throughout Sydney, Canberra & some parts of regional NSW, there are a few exceptions which are noted when using the delivery calculator for quotes. This information will be shown on the product listing through the post code verification.
Delivery is to a ground floor or 1st floor; if the delivery is in a multi-story building the delivery company will not travel past the 1st floor. Due to changing COVID-19 restrictions, changes may be made to the delivery location in line with regulations, this may include delivery to garages or front door.
We cannot deliver to PO boxes or Parcel Lockers because they're too small to accept most of the items we sell. All items delivered by the transport companies are to your door and require a signature upon delivery.
It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the delivery is returned, you will be billed for the additional transport charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.
warranty is provided by:
To make a claim for a guardsman warranty head to the link below:
Fabric & General Warranty Information:
Fabric Care Collection - 5 Year Product Warranty
want to protect your new furniture from accidental stains and damage, consider
our 5 year product protection warranty. Developed in collaboration with our
partner, Guardsman, this warranty offers comprehensive coverage for your sofa.
Covered? Our Fabric Care Collection Book offers full details, but in summary,
you'll be covered for:
Stains caused by food, human and
pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood,
acids, bleach and corrosives, cosmetics, glues, waxes, chewing gum, paint,
crayons, fake tan and hair dyes.
Accidental damage including rips,
tears, cuts and burns.
also receive valuable financial protection, as you can make as many claims over
five years as you have genuine accidents, up to the original purchase price of
your furniture (terms and conditions apply).
Protection - Product Warranty Our Fabric Protection Product Warranty provides
five years of protection against all accidental stains and accidental damage.
This way, you can enjoy your fabric lounge, dining or bedroom furniture without
worrying about stains or damage caused by accidents.
Covered? Your Fabric Protection Product Warranty covers ALL ACCIDENTAL STAINS
AND ACCIDENTAL DAMAGE FOR 5 YEARS.
If You Can't Clean Or Repair My Furniture? Our customer service team will
investigate various options to find the best solution for you, including
replacing cushions or cushion covers, recovering the area with new fabric, and
in some cases, even replacing the piece of furniture!
Do I Get? When you purchase our Fabric Care Collection, you'll receive:
A Fabric Care Collection Kit,
which includes Fabric Protector, 250ml Level 1 Fabric Cleaner, and 125ml
Fabric Deep Cleaner Level 2.
Toll-free professional telephone
advisory service on how to handle accidental stains and damage.
Free in-home visits by an
authorized technician to remove accidental stains and fix accidental
damage on any covered claim.
Fabric Protector Safe? Absolutely. Guardsman Fabric Protectors are
environmentally friendly, designed for household use, and safe for kids,
adults, and pets.
note that fabric care products are not suitable for use on silk. See warranty
book terms and conditions for full dye transfer coverage. Also, Guardsman goods
come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or a refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
always, terms and conditions apply. Please refer to the warranty details below
for full details.
WHO ARE GUARDSMAN
is a well-known furniture care and repair expert that has been in the business
since 1915. Their Furniture Care Product Warranties guarantee that you can
enjoy your fabric furniture for its intended purpose without worrying about
Fabric Care Collection and Product Warranty
on selecting the Guardsman Fabric Care Collection, which includes a 5-year
product warranty. By using the Guardsman Fabric Protector and Fabric Cleaners
as recommended, you can ensure the longevity of your fabric furniture
Guardsman Fabric Care Collection kit includes:
1 x Fabric Protector aerosol for
1 seat or 2 x Fabric Protector aerosols for 2-3 and 4-8 seats
1 x 250ml Fabric Cleaner Level 1
1 x 125ml Fabric Deep Cleaner
Application cloths and sponges
Guardsman’s 5-year product
note that this warranty does not cover manufacturer defects or defects covered
under a manufacturer’s reimbursement program. For more information, please read
the full terms and conditions, which are available at www.guardsmanaustralia.com or
through your retailer.
need to make a claim, please follow these simple steps:
Contact Guardsman within five
business days of the damage or stain occurring.
Be prepared to identify the cause
of the accidental damage or stain.
Have your furniture invoice and
Guardsman Warranty readily available.
Leave the rest to Guardsman.
recommend that you read the full terms and conditions before making a purchase.
Your retailer can provide you with a copy of the appropriate warranty book, or
you can visit www.guardsmanaustralia.com for
more information. The product protection warranty is provided by Guardsman
Australia Pty Ltd. For any questions or concerns, please call 1800 249 252 or
Beneﬁt Statement and Guardsman Fabric
Care Collection Warranty Terms and Conditions
Beneﬁt Statement and Guardsman Fabric Care Collection
Warranty: What You Need to Know
Fabric Care Collection is a comprehensive warranty package that includes fabric
protection and a 5-year product warranty. This package is available to
customers who purchase new upholstered furniture from a furniture retailer. By
following the care and maintenance instructions outlined in the warranty book,
you can enjoy the following benefits subject to the terms and conditions listed
Guardsman Product Warranty:
Protection Against Accidental Damage The Guardsman Product Warranty
protects your new furniture against all accidental stains, accidental
damage including rips, cuts, tears, and burns, human and pet bodily
fluids, ballpoint pen, and lipstick. This warranty is subject to the
Guardsman Fabric Protector is
applied to the furniture immediately after you receive it, following the
instructions set out in the product packaging.
You are the original purchaser.
The furniture is located in
Australia or New Zealand.
The furniture is used exclusively
indoors for private and domestic purposes and is not abused or misused
(this does not apply to commercial purposes such as hotels, rental
properties, boarding houses, etc.).
The furniture is received from
your furniture retailer without any stains or damage.
The terms and conditions listed
in the warranty book are met.
Stain Removal If within 5 years
after applying the Product to your new furniture, the covering upholstery
of the treated upholstered furniture is stained and cannot be removed
using the cleaning methods outlined in the warranty book, Guardsman will
arrange for a professional technician to clean the affected area at no
cost to you. However, please note:
You must be able to identify the
stain so that the technician can use the correct cleaning method for the
best results. If you cannot identify the cause of the stain, Guardsman
cannot guarantee removal of the stain.
You must notify Guardsman of the
stain's details within 5 days of the stain occurring. If Guardsman is not
notified within 5 days, their obligation under the Guardsman Product
Warranty is limited to 1 attempt by a professional cleaning technician to
clean that particular stain.
Accidental Damage Should the
covering upholstery on your new furniture be accidentally damaged by a
rip, tear, cut, or burn, Guardsman will arrange for a repair technician to
fix the accidental damage. However:
You must notify Guardsman of the
damage's details within 5 days of the damage occurring.
Replacement If the technician is
unable to clean or repair (as set out in condition 2 and 3 above) the
affected area, Guardsman will arrange for the affected area to be replaced
in the original covering upholstery at no cost to you. However:
If the original covering
upholstery is no longer available, you may choose to recover the affected
area with a covering upholstery of your choice to the same value as the
original covering upholstery. If this is not acceptable, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
If the original covering
upholstery is available, Guardsman cannot guarantee the exact color match
due to dye lot variations and upholstery fading. In these circumstances,
Guardsman's obligation is to provide the closest possible color match
available at the time. If this is not acceptable to you, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
Financial Liability In all cases,
Guardsman's financial liability under this warranty will be limited to a
maximum amount equal to the actual purchase price of the furniture or
Guardsman's purchase price, whichever is lesser. If a total replacement of
the furniture is undertaken by Guardsman (at their sole discretion), for
whatever reason, the replaced furniture becomes the property of Guardsman,
and the new furniture will not be covered under this warranty. In those circumstances this
warranty will come to an end.
Warranty Exclusions: What Is Not Covered
Guardsman, the provider of the 5-Year Product Warranty, does not
take responsibility for any damage to the upholstery, which includes:
Please note that this warranty is not a cleaning contract, and
it does not apply to the cleaning of furniture that is soiled through everyday
use. Any other application not approved by Guardsman may void this warranty. If
your furniture requires cleaning during the warranty period, please contact
Guardsman for an authorised cleaner in your area.
Warranty Service Procedure: How to Get Assistance
If you require assistance with your Guardsman 5-Year Product
Warranty, please contact Customer Service using the following details:
Telephone: Australia Toll free: 1800 249 252 New Zealand Toll
free: 0800 442 343
When contacting Guardsman, please have the following information
on hand to assist with your enquiry or claim:
• Purchase details and a description of the upholstered
furniture • Proof of purchase of the Guardsman Fabric Care Collection from your
furniture retailer • The Guardsman 5-Year Product Warranty number on the front
cover of your booklet • Specific details of the stain or damage and how it
occurred • Your name, address, and day/evening telephone number.
Disclaimer of Liability The following terms and conditions
apply to the use of Guardsman's products and services. By purchasing and using
any Guardsman product or service, you agree to these terms and conditions.
Under no circumstances shall coverage under the warranty extend to any loss or
damage to a person or property, direct, consequential, or incidental, arising
from use of or inability to use the product. Guardsman acknowledges that our
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or a refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
Policy Your privacy is important to Guardsman. If you register your warranty or
contact Guardsman Australia Pty Ltd or an affiliate regarding this product,
your personal information will be collected, handled, and used by Guardsman in
one of the following methods:
Postal mail to 13 Columbia Way,
Baulkham Hills NSW 2153
Email to email@example.com
Telephone on 1800 249 252
Spot Removal Procedures To remove most stains and spills from your upholstered
furniture, we recommend the following basic steps for spot cleaning. Please
note that these spot cleaning procedures are for spot cleaning only, not for
overall cleaning. Before calling Guardsman's Customer Service, try to remove
stains yourself while they are still fresh.
Cleaner Level 1
Apply Fabric Cleaner Level 1
directly onto a clean cloth and gently blot over the stain repeatedly
until it disappears. Do not rub.
To prevent ring formation, dry
the area with a hairdryer on a cool setting (or a small fan if a hairdryer
is not available) being careful not to overheat the fabric.
If the stain remains, use Level 2
Deep Cleaner Level 2
Apply Fabric Deep Cleaner Level 2
directly onto the stain. Do not rub.
Blot with a clean cloth to lift
and remove the stain, repeating as needed with a clean section of the
cloth until the stain is removed.
Once the stain is removed, blot
the area with Level 1 applied to a cleaning cloth.
To help prevent ring formation,
dry the area using a hair dryer on cool setting (or a small fan if a hair
dryer is not available) being careful not to overheat the fabric.
When working on a cushion with a zipper, unzip and place a clean white towel
under the spot before working on the area.
Cleaning products should be applied to the clean application cloth enclosed in
the Care Collection pack.