FAQ
If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible.
When are you open?
We are a clearance house only — open on selected weekends throughout the year.
In-store hours: 8am – 4pm Saturday & Sunday.
Online: 6pm Friday – 6pm Sunday.
Our Google opening hours outside sale events are for collections only.
How do I know when your next event will be?
Sign up to our email list or follow us on Facebook or Instagram for the next event announcement.
Where are you located?
Find us at Building 3 West, 605 Zillmere Rd, Aspley. Look for the WFC sign at the entrance!
Is your stock new or second-hand?
All of our stock is brand new. We sell end-of-line, excess, and deleted ranges from major retailers at discounted prices.
Can I purchase over the phone?
No, but you can shop online during event weekends. Stock is limited and sold on a first-come, first-served basis.
Can I put an item on hold?
No holds before an event. In person during events, you can leave a deposit and pay the rest at pickup or before delivery.
How can I pay?
We accept Cash, Credit Card, EFTPOS in-store.
Afterpay, Zip Pay, Humm are available online.
Do you offer layby?
No layby, but you may pay a deposit during an event and settle the balance by pickup or delivery.
Do you offer interest-free financing?
Yes — via Afterpay (online & in-store), Zip Pay, and Humm (online only).
When can I collect my items?
Pickups available during event days (9am–3pm) and the following week (Mon–Thurs 8am–2pm). Contact us if you need other options.
*We are not open for pickups on non-event weekends.
Do you offer delivery?
Yes. We deliver across Brisbane, up to Cairns, west to Toowoomba, and to Sydney, Canberra, and parts of regional NSW. Quotes are shown in your cart or at the bottom of each product.
What are the delivery options?
Express Delivery
We offer express delivery for Brisbane, up to Cairns, west to Toowoomba, and to Sydney, Canberra, and parts of regional NSW. This service is purely delivery only and does not include assembly or rubbish removal.
Premium Delivery
Our comprehensive Premium Delivery service includes delivery of furniture, unpacking and assembling of items in the room/rooms of choice and removal of rubbish upon completion. This service does not include removal or disposal of old items.
It is the customers responsibility to ensure a clear path and to have the area clear of all existing items before the delivery arrives.
*This service is only available for Brisbane, Gold coast and Sunshine Coast deliveries.
Can I arrange a specific delivery time?
We can’t promise exact times, but you’ll receive a 4-hour window via SMS and a call 1 hour before delivery.
* Additional fees apply if you miss your scheduled delivery window.
What should I do before delivery?
Check the following:
- Will it fit through doors, halls, stairwells?
- Any tight spaces, soft floors, or balconies involved?
- Are there access issues like steep driveways or parking restrictions?
We are not liable for damage caused by third-party delivery or special instructions. Additional delivery costs may apply if unexpected access issues occur.
Do you deliver outside QLD?
Yes — including Sydney, Canberra, and parts of regional NSW.
Do you assemble furniture?
We offer assembly with our White Glove Delivery Service. Please note this service is only available for Brisbane, Gold Coast and Sunshine Coast deliveries. All other areas are purely a delivery only service.
Do your products come with a warranty?
Yes — all products include a standard 12-month consumer warranty unless otherwise stated.
Can I return my items?
We will gladly refund or exchange if:
- The item is faulty and you weren’t aware at time of purchase
- The item doesn’t match its description
- The item doesn’t perform as intended
You may not be entitled to a refund or exchange if:
- You changed your mind
- You found it cheaper elsewhere
- The colour, style, or size doesn’t suit
- You were made aware of a fault
- You caused the damage
All refund requests require a receipt or valid proof of purchase.
Feel free to speak to our Manager about any concerns.
Measurements shown online are approximate — always double-check to ensure items will fit your space.