FAQ
If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible.
When are you open?
Our warehouse is open:
Monday to Thursday: 8am - 3pm
Friday: 8am - 12pm
Saturday & Sunday: 8am - 4pm
How do I know when your next weekend event will be?
Sign up to our email list or follow us on Facebook or Instagram for the next event weekend announcements.
Where are you located?
Find us at Building 3 West, 605 Zillmere Rd, Aspley. Look for the WFC sign at the entrance!
Is your stock new or second-hand?
All of our stock is brand new. We sell end-of-line, excess, and deleted ranges from major retailers at discounted prices.
Can I purchase over the phone?
No, but you can shop online!. Stock is limited and sold on a first-come, first-served basis.
Can I put an item on hold?
No holds before an event. In person during events, you can leave a deposit and pay the rest at pickup or before delivery.
How can I pay?
We accept Cash, Credit Card, EFTPOS in-store.
Afterpay, Zip Pay, Humm are available online.
Do you offer layby?
No layby, but you may pay a deposit during an event and settle the balance by pickup or delivery.
Do you offer interest-free financing?
Yes — via Afterpay (online & in-store), Zip Pay, and Humm (online only).
When can I collect my items?
Collections are available during our warehouse opening hours:
Monday to Thursday: 8am - 3pm
Friday: 8am - 12pm
Saturday & Sunday: 8am - 4pm
Please bring your order or invoice number and valid photo ID when collecting.
Do you offer delivery?
Yes. We deliver across Brisbane, up to Cairns, west to Toowoomba, and to Sydney, Canberra, and parts of regional NSW. Quotes are shown in your cart or at the bottom of each product.
What are the delivery options?
At this time we offer a delivery only service to ground floor or second floor only if there is clear and safe acces. It does not include assembly or removal of rubbish or old furniture.
Can I arrange a specific delivery time?
We can’t promise exact times, but you’ll receive a 4-hour window via SMS and a call 1 hour before delivery.
* Additional fees apply if you miss your scheduled delivery window.
What should I do before delivery?
Check the following:
- Will it fit through doors, halls, stairwells?
- Any tight spaces, soft floors, or balconies involved?
- Are there access issues like steep driveways or parking restrictions?