WAREHOUSE SALE EVENT - ON NOW

Privacy Policy

This policy sets out how Warehouse Furniture Clearance (WFC) will handle the personal information that you may disclose to us when you use the WFC website or other WFC services. This policy contains information on how WFC collects, uses, discloses and stores personal information. The policy can be broadly summed up by this statement: WFC will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services you have requested from us.

What types of personal information will Warehouse Furniture Clearance collect?

WFC will only collect the personal information that it needs to help you enjoy the full range of WFC services. This means that when you use a WFC website or other WFC services, WFC may collect personal information such as your name, address, telephone number, email address and age.

WFC does not collect sensitive information from users of the WFC website.

How WFC collects personal information

We collect personal information from you if you buy something from us, if you subscribe to our newsletter(s), and also if you enter a WFC competition.

We may also collect personal information, when you use the WFC site, by using cookies, recording your IP address and other statistical methods.

When you share personal information with us, we will use our best endeavours to store and protect it securely. We will use SSL encryption to help us with this task.

How we use your personal information

In general, WFC will only use your personal information to provide the product or service that you have requested from us. More specifically, WFC may use your personal information to:

  • Communicate with you to facilitate your order
  • Arrange delivery of the item(s) that you have ordered
  • Take payment for the item(s) you have purchased


WFC may also use your personal information to assist you with product choices and to keep you informed of changes to product ranges or special offers.

WFC uses cookies, IP addresses and other statistical information to improve our websites, look at aggregated usage statistics, save items that are in your basket and provide other personalized features throughout your time on our sites. We will also use it to generally examine how our customers use and access our websites and services.

WFC will only communicate with you by email if you have provided us with your email address and consented to receive email communication from WFC.

WFC websites contains links to the sites of third parties. These third party sites are not under the control of WFC . Please ensure that you visit the privacy policies of those third party websites to be aware of their policy on the handling of personal information.

Who we share your personal information with

Suppliers

We may share some of your personal information with the suppliers of the products sold on our sites. This is only done to facilitate the delivery of the product(s) you have purchased. This would generally include the delivery address, recipient's name and contact details if necessary.

Transport Companies

We may share some of your personal information with our transport teams so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient's name and contact details if necessary

Our billing & security partners

We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly.

Security Information

When you browse our site and most importantly when you enter sensitive information (for example: your name, email address, credit card numbers) into a form on our site we secure that information with 256 Bit SSL encryption. 256 Bit SSL encryption is the industry standard encryption technology. The easiest way to tell if the information you're entering is secure is to look at the address bar in your browser. If the URL starts with https:// then you're on a secure page.

Our products

We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. In some cases the products we offer for sale are handmade or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing. We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error. This will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.

To the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available or offered on our website are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our website.

On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.

Our website changes regularly

We aim to update our website regularly, and may change content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

Your order

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we deliver, or you collect your product(s) and sign as received. Once you have received your furniture and signed for your product, the contract between you and us is complete. The sale contract is therefore concluded in Queensland, Australia.

In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.

Prices, payment and GST


All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment online, by various methods, including by credit card (Visa and MasterCard) and Afterpay

The retail price for each product is provided to us by our supplier and or comparative products in the market, and is shown alongside the sale price for your reference. Prices are subject to change effective immediately upon posting to our website or other form of notification.

In some cases our products may be sourced from international markets and may not be available for sale elsewhere in Australia. In that case our supplier provides us with a retail price in Australian dollars based upon a conversion of the price in the market from which the products were sourced. In cases where our products have not previously been sold in any retail market, we work with our supplier to set a retail price based upon the price of products we deem to be competitive products in the Australian retail market.

CLICK & COLLECT

BRISBANE ONLY

Click & Collect, allows you to order products online and collect them from our Aspley warehouse. You will receive confirmation via email, you can then go to our Aspley warehouse to collect your order.

Click & Collect Pick Up

You will require a print out of your order confirmation email (showing your order number) and valid photo identification (e.g. driver's licence or proof of age card) to collect your order. It is possible for someone else to collect your items on your behalf. You will need to contact us to tell us the name of the person you have authorised to collect on your behalf. That person will need to bring with them your order number and valid photo identification (driver's licence).

Pick Up Times
Monday - Thursday: 8am to 3pm 
Friday: 8am to 12pm

DELIVERY

Delivery Fees: Delivery fees vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. 

Delivery time: As furniture is a bulky item, delivery needs to be pre-arranged with the customer and have a date confirmed. Generally, items will take up to 15 business days to be delivered to you. This will depend on both your availability to receive the item and the delivery team. 

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery partner: We work along side various transport companies. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Online team after your order is completed.

Unfortunately the delivery companies are unable to commit to specific delivery times however they are able to confirm a four hour delivery window for the day you will receive your goods.

You will be given a confirmation SMS around 24 hours before your delivery. Furthermore, approximately 1 hour before delivery a driver will give you a courtesy call to ensure that you are at home and ready to receive your delivery.

A standard delivery does not include deliveries that fit into the following categories:

  • Require more than 2 staff
  • Require access over a fence or a balcony
  • Is above the second floor
  • Will take more than 20 minutes
  • Where vehicle access and parking is restricted
  • Require a specific time

Items are fully unpacked and inspected before loaded onto a truck to ensure your item is in perfect condition.

Please advise us of any special requirements you may have for your delivery, a special delivery can be arranged but will incur an additional fee.

Unfortunately they are unable to commit to specific delivery times however we are able to advise either A.M. or P.M. delivery windows.

If you are not contactable or not able to accept your delivery in the agreed time window on the nominated day an additional delivery fee may be charged.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

We deliver most products to certain areas within QLD, Sydney, Canberra and regional NSW. This information will be shown on the product listing through the post code verification.


Delivery methods & locations: Currently we deliver throughout certain areas of QLD, Sydney, Canberra and regional NSW. All furniture deliveries are dispatched from our Aspley warehouse and will be delivered to you via a number of various transport companies.

Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door. Due to the Covid-19 restrictions we may only be able to deliver to your garage as to reduce the risk to our carriers and customers. 

We cannot deliver to PO boxes or Parcel Lockers because they're to small to accept most of the items we sell. All items delivered by the transport companies are to your door and require a signature upon delivery.

Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the delivery is returned, you will be billed for the additional transport charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.

RETURNS

15 day returns
We are sure you will love your furniture as much as we do. That’s why we offer 15 day returns.

You will be responsible for the actual shipping costs to facilitate a change of mind return. Including the costs of shipping the item to you and the cost of return shipping.

You must contact us within the noted 15  day period via email to: hello@wfc.com.au, noting your invoice number, name and contact details. We will respond to you either via email or over the phone to confirm and proceed with the return.

Items returned must be in 'as-new' condition. Meaning you have not used, assembled, damaged, washed or laundered any of the items. Please return items in their original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item.

Non-returnable items excluded from all change of mind returns include:

  • Products described as "made to order"
  • Mattresses, bedding, pillows and sofa covers
  • Clearance display stock (e.g. warehouse, display centre, floor stock etc.)
  • Clearance items
  • Personalised items
  • Orders for non-domestic use


Within 5 business days of receiving your return, and subject to confirming it is in good condition, we will issue you with a store credit via email in an amount equal to the price you paid for the product, less the cost of shipping the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.

Store credit voucher codes will be valid for one 6 months from the date of issue.

We will accept returns delivered in person to our warehouse facility, Building 3 West, 605 Zillmere Road, Aspley QLD, 4035

Fault and Warranty Claim
WFC warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery or collection.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you're happy with. For example we may arrange one or a combination of the following at our discretion:

  • Send you any missing parts or components
  • Arrange a repair
  • Replace the product (subject to availability)
  • Offer you an alternative product
  • Offer a partial or full store credit voucher or refund

You may be entitled to a replacement or refund for a major failure. You may also be entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Faults and Warranties policy does not cover:

  • Normal wear and tear
  • Damage arising from improper assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
  • Damage to external or product packaging only
  • Damage occurring during your own handling and transportation of goods from collection.
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes
  • Pilling in fabric

Pilling can occur as a result of normal daily use and is not considered as a fault. There are many variables that can attribute to pilling such as, climatic conditions, atmospheric purity and the user environment. Even specific types of clothing can transfer ‘pills’ from clothing to the fabric. As the fabric surface is rubbed a single or small group of fibres on the surface begin to twist forming what is known as ‘pills’. Often the catalyst for this is a foreign fibre or speck of dirt. Pilling can successfully be removed by the use of a battery operated de-pilling tool available from most haberdashery stores.

You may not be entitled to a Refund or Exchange if:

  • You have changed your mind and no longer require the Item
  • You decide you cannot afford the Item
  • You found the Item cheaper elsewhere
  • The Style, Colour, or Size is not suitable
  • You were made aware of a Fault in the item prior to purchase.
  • You were responsible for the Fault.

Proof of purchase

You must provide us with reasonable proof of purchase to obtain a refund, exchange or to repair a product that you have purchased from us. Proof of purchase includes:

  • Tax Invoice.
  • Receipt or Delivery Note for online purchases. Unfortunately, a confirmation email is not sufficient.
  • Finance documentation.

Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.

Refunds & returns for unsafe, defective or damaged goods or goods which don't match description

Your entitlement to a refund, repair or replacement for unsafe, defective or damaged goods is outlined in our terms and conditions. All faults or defects should be reported to us within 7 days of the defect or fault appearing to avoid any further damage. You may lose the benefit of the terms and conditions unless you abide by its terms.

Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

Our rights
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care.

Pricing Changes
All prices are correct as of todays date. Prices are subject to change at our discretion. Pricing may vary from social media posts dated prior to 2021

Unfortunately, due to the current environment we have been faced with significant price increases from suppliers and transport companies. We have had to pass on a small portion of the increase which is something we tried not to do for the majority of the year so far.

Product Delays
Unfortunately, due to transport issues out side of our control various item will be delivered into our warehouse after the start of the event. Any products which are unavailable for immediate collection are noted in the title of the product and the description. The available after date is subject to change if required due to factors outside of our control. If a product is noted as not available until after a specified date customers are unable to collect or take delivery of the item prior to the noted date.
We apologise for the inconvenience

 

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Warehouse Furniture Clearance (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrolment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialled or pre-recorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialler, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialling system (“ATDS” or “autodialler”). Message and data rates may apply.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including cancelling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at leslie@wfc.com.au. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

  • Any fraudulent, libellous, defamatory, scandalous, threatening, harassing, or stalking activity;
  • Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
  • Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
  • Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
  • Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
  • Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Aspley, Queensland before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Warehouse Furniture Clearance’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

Product protection
warranty is provided by:

To make a claim for a guardsman warranty head to the link below:

Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com


Fabric & General Warranty Information:

Furniture Care:
Fabric Care Collection - 5 Year Product Warranty

If you
want to protect your new furniture from accidental stains and damage, consider
our 5 year product protection warranty. Developed in collaboration with our
partner, Guardsman, this warranty offers comprehensive coverage for your sofa.

What's
Covered? Our Fabric Care Collection Book offers full details, but in summary,
you'll be covered for:

Stains caused by food, human and
pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood,
acids, bleach and corrosives, cosmetics, glues, waxes, chewing gum, paint,
crayons, fake tan and hair dyes.

Accidental damage including rips,
tears, cuts and burns.

You'll
also receive valuable financial protection, as you can make as many claims over
five years as you have genuine accidents, up to the original purchase price of
your furniture (terms and conditions apply).

Fabric
Protection - Product Warranty Our Fabric Protection Product Warranty provides
five years of protection against all accidental stains and accidental damage.
This way, you can enjoy your fabric lounge, dining or bedroom furniture without
worrying about stains or damage caused by accidents.

What's
Covered? Your Fabric Protection Product Warranty covers ALL ACCIDENTAL STAINS
AND ACCIDENTAL DAMAGE FOR 5 YEARS.

What
If You Can't Clean Or Repair My Furniture? Our customer service team will
investigate various options to find the best solution for you, including
replacing cushions or cushion covers, recovering the area with new fabric, and
in some cases, even replacing the piece of furniture!

What
Do I Get? When you purchase our Fabric Care Collection, you'll receive:

A Fabric Care Collection Kit,
which includes Fabric Protector, 250ml Level 1 Fabric Cleaner, and 125ml
Fabric Deep Cleaner Level 2.

Toll-free professional telephone
advisory service on how to handle accidental stains and damage.

Free in-home visits by an
authorized technician to remove accidental stains and fix accidental
damage on any covered claim.

Is The
Fabric Protector Safe? Absolutely. Guardsman Fabric Protectors are
environmentally friendly, designed for household use, and safe for kids,
adults, and pets.

Please
note that fabric care products are not suitable for use on silk. See warranty
book terms and conditions for full dye transfer coverage. Also, Guardsman goods
come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or a refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.

As
always, terms and conditions apply. Please refer to the warranty details below
for full details.



WHO ARE GUARDSMAN
REWRITTEN

Guardsman
is a well-known furniture care and repair expert that has been in the business
since 1915. Their Furniture Care Product Warranties guarantee that you can
enjoy your fabric furniture for its intended purpose without worrying about
potential damage.

Guardsman
Fabric Care Collection and Product Warranty

Congratulations
on selecting the Guardsman Fabric Care Collection, which includes a 5-year
product warranty. By using the Guardsman Fabric Protector and Fabric Cleaners
as recommended, you can ensure the longevity of your fabric furniture
investment.

The
Guardsman Fabric Care Collection kit includes:

1 x Fabric Protector aerosol for
1 seat or 2 x Fabric Protector aerosols for 2-3 and 4-8 seats

1 x 250ml Fabric Cleaner Level 1

1 x 125ml Fabric Deep Cleaner
Level 2

Application cloths and sponges

Guardsman’s 5-year product
warranty

Please
note that this warranty does not cover manufacturer defects or defects covered
under a manufacturer’s reimbursement program. For more information, please read
the full terms and conditions, which are available at www.guardsmanaustralia.com or
through your retailer.

Making
a Claim

If you
need to make a claim, please follow these simple steps:

Contact Guardsman within five
business days of the damage or stain occurring.

Be prepared to identify the cause
of the accidental damage or stain.

Have your furniture invoice and
Guardsman Warranty readily available.

Leave the rest to Guardsman.

Fine
Print

We
recommend that you read the full terms and conditions before making a purchase.
Your retailer can provide you with a copy of the appropriate warranty book, or
you can visit www.guardsmanaustralia.com for
more information. The product protection warranty is provided by Guardsman
Australia Pty Ltd. For any questions or concerns, please call 1800 249 252 or
email info@guardsmanaustralia.com.



Benefit Statement and Guardsman Fabric
Care Collection Warranty Terms and Conditions

Benefit Statement and Guardsman Fabric Care Collection
Warranty: What You Need to Know

The Guardsman
Fabric Care Collection is a comprehensive warranty package that includes fabric
protection and a 5-year product warranty. This package is available to
customers who purchase new upholstered furniture from a furniture retailer. By
following the care and maintenance instructions outlined in the warranty book,
you can enjoy the following benefits subject to the terms and conditions listed
below:

Guardsman Product Warranty:
Protection Against Accidental Damage The Guardsman Product Warranty
protects your new furniture against all accidental stains, accidental
damage including rips, cuts, tears, and burns, human and pet bodily
fluids, ballpoint pen, and lipstick. This warranty is subject to the
following conditions:

Guardsman Fabric Protector is
applied to the furniture immediately after you receive it, following the
instructions set out in the product packaging.

You are the original purchaser.

The furniture is located in
Australia or New Zealand.

The furniture is used exclusively
indoors for private and domestic purposes and is not abused or misused
(this does not apply to commercial purposes such as hotels, rental
properties, boarding houses, etc.).

The furniture is received from
your furniture retailer without any stains or damage.

The terms and conditions listed
in the warranty book are met.

Stain Removal If within 5 years
after applying the Product to your new furniture, the covering upholstery
of the treated upholstered furniture is stained and cannot be removed
using the cleaning methods outlined in the warranty book, Guardsman will
arrange for a professional technician to clean the affected area at no
cost to you. However, please note:

You must be able to identify the
stain so that the technician can use the correct cleaning method for the
best results. If you cannot identify the cause of the stain, Guardsman
cannot guarantee removal of the stain.

You must notify Guardsman of the
stain's details within 5 days of the stain occurring. If Guardsman is not
notified within 5 days, their obligation under the Guardsman Product
Warranty is limited to 1 attempt by a professional cleaning technician to
clean that particular stain.

Accidental Damage Should the
covering upholstery on your new furniture be accidentally damaged by a
rip, tear, cut, or burn, Guardsman will arrange for a repair technician to
fix the accidental damage. However:

You must notify Guardsman of the
damage's details within 5 days of the damage occurring.

Replacement If the technician is
unable to clean or repair (as set out in condition 2 and 3 above) the
affected area, Guardsman will arrange for the affected area to be replaced
in the original covering upholstery at no cost to you. However:

If the original covering
upholstery is no longer available, you may choose to recover the affected
area with a covering upholstery of your choice to the same value as the
original covering upholstery. If this is not acceptable, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
cease.

If the original covering
upholstery is available, Guardsman cannot guarantee the exact color match
due to dye lot variations and upholstery fading. In these circumstances,
Guardsman's obligation is to provide the closest possible color match
available at the time. If this is not acceptable to you, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
cease.

Financial Liability In all cases,
Guardsman's financial liability under this warranty will be limited to a
maximum amount equal to the actual purchase price of the furniture or
Guardsman's purchase price, whichever is lesser. If a total replacement of
the furniture is undertaken by Guardsman (at their sole discretion), for
whatever reason, the replaced furniture becomes the property of Guardsman,
and the new furniture will not be covered under this warranty. In those circumstances this
warranty will come to an end.

Warranty Exclusions: What Is Not Covered

Guardsman, the provider of the 5-Year Product Warranty, does not
take responsibility for any damage to the upholstery, which includes:

Please note that this warranty is not a cleaning contract, and
it does not apply to the cleaning of furniture that is soiled through everyday
use. Any other application not approved by Guardsman may void this warranty. If
your furniture requires cleaning during the warranty period, please contact
Guardsman for an authorised cleaner in your area.

Warranty Service Procedure: How to Get Assistance

If you require assistance with your Guardsman 5-Year Product
Warranty, please contact Customer Service using the following details:

Telephone: Australia Toll free: 1800 249 252 New Zealand Toll
free: 0800 442 343

Online: Web: www.guardsmanaustralia.com Email: info@guardsmanaustralia.com

When contacting Guardsman, please have the following information
on hand to assist with your enquiry or claim:

• Purchase details and a description of the upholstered
furniture • Proof of purchase of the Guardsman Fabric Care Collection from your
furniture retailer • The Guardsman 5-Year Product Warranty number on the front
cover of your booklet • Specific details of the stain or damage and how it
occurred • Your name, address, and day/evening telephone number.

 

Disclaimer
Of Liability

Disclaimer of Liability The following terms and conditions
apply to the use of Guardsman's products and services. By purchasing and using
any Guardsman product or service, you agree to these terms and conditions.
Under no circumstances shall coverage under the warranty extend to any loss or
damage to a person or property, direct, consequential, or incidental, arising
from use of or inability to use the product. Guardsman acknowledges that our
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or a refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.

Privacy
Policy Your privacy is important to Guardsman. If you register your warranty or
contact Guardsman Australia Pty Ltd or an affiliate regarding this product,
your personal information will be collected, handled, and used by Guardsman in
accordance with its Privacy Policy, which can be found at www.guardsmanaustralia.com/en/privacy. If
you have any questions about the Privacy Policy, please contact Guardsman via
one of the following methods:

Postal mail to 13 Columbia Way,
Baulkham Hills NSW 2153

Email to info@guardsmanaustralia.com.au

Telephone on 1800 249 252

Fabric
Spot Removal Procedures To remove most stains and spills from your upholstered
furniture, we recommend the following basic steps for spot cleaning. Please
note that these spot cleaning procedures are for spot cleaning only, not for
overall cleaning. Before calling Guardsman's Customer Service, try to remove
stains yourself while they are still fresh.

Fabric
Cleaner Level 1

Apply Fabric Cleaner Level 1
directly onto a clean cloth and gently blot over the stain repeatedly
until it disappears. Do not rub.

To prevent ring formation, dry
the area with a hairdryer on a cool setting (or a small fan if a hairdryer
is not available) being careful not to overheat the fabric.

If the stain remains, use Level 2
Cleaner.

Fabric
Deep Cleaner Level 2

Apply Fabric Deep Cleaner Level 2
directly onto the stain. Do not rub.

Blot with a clean cloth to lift
and remove the stain, repeating as needed with a clean section of the
cloth until the stain is removed.

Once the stain is removed, blot
the area with Level 1 applied to a cleaning cloth.

To help prevent ring formation,
dry the area using a hair dryer on cool setting (or a small fan if a hair
dryer is not available) being careful not to overheat the fabric.

TIP:
When working on a cushion with a zipper, unzip and place a clean white towel
under the spot before working on the area.

APPLY:
Cleaning products should be applied to the clean application cloth enclosed in
the Care Collection pack.