This policy sets out how Warehouse Furniture Clearance (WFC) will handle the personal information that you may disclose to us when you use the WFC website or other WFC services. This policy contains information on how WFC collects, uses, discloses and stores personal information. The policy can be broadly summed up by this statement: WFC will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services you have requested from us.
What types of personal information will Warehouse Furniture Clearance collect?
WFC will only collect the personal information that it needs to help you enjoy the full range of WFC services. This means that when you use a WFC website or other WFC services, WFC may collect personal information such as your name, address, telephone number, email address and age.
WFC does not collect sensitive information from users of the WFC website.
How WFC collects personal information
We collect personal information from you if you buy something from us, if you subscribe to our newsletter(s), and also if you enter a WFC competition.
We may also collect personal information, when you use the WFC site, by using cookies, recording your IP address and other statistical methods.
When you share personal information with us, we will use our best endeavours to store and protect it securely. We will use SSL encryption to help us with this task.
How we use your personal information
In general, WFC will only use your personal information to provide the product or service that you have requested from us. More specifically, WFC may use your personal information to:
- Communicate with you to facilitate your order
- Arrange delivery of the item(s) that you have ordered
- Take payment for the item(s) you have purchased
WFC may also use your personal information to assist you with product choices and to keep you informed of changes to product ranges or special offers.
WFC will only communicate with you by email if you have provided us with your email address and consented to receive email communication from WFC.
WFC websites contains links to the sites of third parties. These third party sites are not under the control of WFC . Please ensure that you visit the privacy policies of those third party websites to be aware of their policy on the handling of personal information.
Who we share your personal information with
We may share some of your personal information with the suppliers of the products sold on our sites. This is only done to facilitate the delivery of the product(s) you have purchased. This would generally include the delivery address, recipient's name and contact details if necessary.
We may share some of your personal information with our transport teams so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient's name and contact details if necessary
Our billing & security partners
We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly.
When you browse our site and most importantly when you enter sensitive information (for example: your name, email address, credit card numbers) into a form on our site we secure that information with 256 Bit SSL encryption. 256 Bit SSL encryption is the industry standard encryption technology. The easiest way to tell if the information you're entering is secure is to look at the address bar in your browser. If the URL starts with https:// then you're on a secure page.
We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. In some cases the products we offer for sale are handmade or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing. We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error. This will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.
To the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available or offered on our website are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our website.
On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.
Our website changes regularly
We aim to update our website regularly, and may change content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we deliver, or you collect your product(s) and sign as received. Once you have received your furniture and signed for your product, the contract between you and us is complete. The sale contract is therefore concluded in Queensland, Australia.
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Prices, payment and GST
All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment online, by various methods, including by credit card (Visa and MasterCard) and Afterpay
The retail price for each product is provided to us by our supplier and or comparative products in the market, and is shown alongside the sale price for your reference. Prices are subject to change effective immediately upon posting to our website or other form of notification.
In some cases our products may be sourced from international markets and may not be available for sale elsewhere in Australia. In that case our supplier provides us with a retail price in Australian dollars based upon a conversion of the price in the market from which the products were sourced. In cases where our products have not previously been sold in any retail market, we work with our supplier to set a retail price based upon the price of products we deem to be competitive products in the Australian retail market.
CLICK & COLLECT
Click & Collect, allows you to order products online and collect them from our Aspley warehouse. You will receive confirmation via email, you can then go to our Aspley warehouse to collect your order.
Click & Collect Pick Up
You will require a print out of your order confirmation email (showing your order number) and valid photo identification (e.g. driver's licence or proof of age card) to collect your order. It is possible for someone else to collect your items on your behalf. You will need to contact us to tell us the name of the person you have authorised to collect on your behalf. That person will need to bring with them your order number and valid photo identification (driver's licence).
Pick Up Times
Monday - Friday: 8am to 3pm
Saturday & Sunday 9am to 3pm
Delivery Fees: Delivery fees vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor.
Delivery time: As furniture is a bulky item, delivery needs to be pre-arranged with the customer and have a date confirmed. Generally, items will take up to 10 business days to be delivered to you. This will depend on both your availability to receive the item and the delivery team. We outsource the majority of deliveries to Brisk Transport who will contact you to arrange.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery partner: We work along side Brisk Transport as our recommended delivery partner. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Online team after your order is completed.
Unfortunately Brisk Transport are unable to commit to specific delivery times however they are able to confirm a four hour delivery window for the day you will receive your goods.
Brisk Transport will give you a confirmation call about 48 hours before your delivery. Furthermore, approximately 1 hour before delivery a driver will give you a courtesy call to ensure that you are at home and ready to receive your delivery.
A standard delivery does not include deliveries that fit into the following categories:
- Require more than 2 staff
- Require access over a fence or a balcony
- Is above the second floor
- Will take more than 20 minutes
- Where vehicle access and parking is restricted
- Require a specific time
Items are fully unpacked and inspected before loaded onto a truck to ensure your item is in perfect condition.
Please advise us of any special requirements you may have for your delivery, a special delivery can be arranged but will incur an additional fee.
Unfortunately Brisk Transport are unable to commit to specific delivery times however we are able to advise either A.M. or P.M. delivery windows.
If you are not contactable or not able to accept your delivery in the agreed time window on the nominated day an additional delivery fee may be charged.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
We deliver most products throughout South East Queensland. This information will be shown on the product listing through the post code verification.
Delivery methods & locations: Currently we only deliver to South East QLD and top of New South Wales. All furniture deliveries are dispatched from our Aspley warehouse and will be delivered to you via either Brisk Transport or another carrier.
Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door. Due to the Covid-19 restrictions we may only be able to deliver to your garage as to reduce the risk to our carriers and customers.
We cannot deliver to PO boxes or Parcel Lockers because they're to small to accept most of the items we sell. All items delivered by the transport companies are to your door and require a signature upon delivery.
Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the delivery is returned, you will be billed for the additional transport charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.
15 day returns
We are sure you will love your furniture as much as we do. That’s why we offer 15 day returns.
You will be responsible for the actual shipping costs to facilitate a change of mind return. Including the costs of shipping the item to you and the cost of return shipping.
You must contact us within the noted 15 day period via email to: firstname.lastname@example.org, noting your invoice number, name and contact details. We will respond to you either via email or over the phone to confirm and proceed with the return.
Items returned must be in 'as-new' condition. Meaning you have not used, assembled, damaged, washed or laundered any of the items. Please return items in their original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item.
Non-returnable items excluded from all change of mind returns include:
- Products described as "made to order"
- Mattresses, bedding, pillows and sofa covers
- Clearance display stock (e.g. warehouse, display centre, floor stock etc.)
- Clearance items
- Personalised items
- Orders for non-domestic use
Within 5 business days of receiving your return, and subject to confirming it is in good condition, we will issue you with a store credit via email in an amount equal to the price you paid for the product, less the cost of shipping the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.
Store credit voucher codes will be valid for one 6 months from the date of issue.
We will accept returns delivered in person to our warehouse facility, Building 3 West, 605 Zillmere Road, Aspley QLD, 4035
Fault and Warranty Claim
WFC warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.
If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery or collection.
The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you're happy with. For example we may arrange one or a combination of the following at our discretion:
- Send you any missing parts or components
- Arrange a repair
- Replace the product (subject to availability)
- Offer you an alternative product
- Offer a partial or full store credit voucher or refund
You may be entitled to a replacement or refund for a major failur. You may also be entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Faults and Warranties policy does not cover:
- Normal wear and tear
- Damage arising from improper assembly or modification
- Damage arising from abnormal use or abuse
- Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
- Damage to external or product packaging only
- Damage occuring during your own handling and transportation of goods from collection.
- Insignificant minor variations in dimensions, colour, grain or finish
- Insignificant minor imperfections or superficial blemishes
- Pilling in fabric
You may not be entitled to a Refund or Exchange if:
- You have changed your mind and no longer require the Item
- You decide you cannot afford the Item
- You found the Item cheaper elsewhere
- The Style, Colour, or Size is not suitable
- You were made aware of a Fault in the item prior to purchase.
- You were responsible for the Fault.
Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care.