Online Delivery Policy
Delivery
15 business day delivery
Delivery Fees: Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery inside your dwelling, up to and including the 2nd floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.
Delivery time: Typically, items listed on the website will be dispatched from our warehouse to our delivery partners within 15 business days, dependent on volume. In some cases the estimated dispatch time frame will be longer. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside of our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery partner: We work along side multiple delivery partners. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Online team after your order is completed.
Unfortunately our delivery partners are unable to commit to specific delivery times however they are able to confirm a four hour delivery window for the day you will receive your goods.
Our delivery partner will give you a confirmation call about 48 hours before your delivery. Approximately 1 hour before delivery a driver will give you a courtesy call to ensure that you are at home and ready to receive your delivery.
A standard delivery does not include deliveries that fit into the following categories:
- Require more than 2 staff
- Require access over a fence or a balcony
- Is above the second floor
- Will take more than 20 minutes
- Where vehicle access and parking is restricted
- Require a specific time
Items are fully unpacked and inspected before loaded onto a truck to ensure your item is in perfect condition.
Please advise us of any special requirements you may have for your delivery, a special delivery can be arranged but will incur an additional fee.
Unfortunately our delivery partners are unable to commit to specific delivery times however we are able to advise either A.M. or P.M. delivery windows.
If you are not contactable or not able to accept your delivery in the agreed time window on the nominated day an additional delivery fee may be charged.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
We deliver most products throughout South East Queensland. This information will be shown on the product listing through the post code verification.
Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which will be used by our delivery partner to arrange delivery.