15 day returns
We are sure you will love your furniture as much as we do. That’s why we offer 15 day returns.
You will be responsible for the actual shipping costs to facilitate a change of mind return. Including the costs of shipping the item to you and the cost of return shipping. Furthering this we maintain the right to charge a 20% restocking fee for the return, inspection and storage of the item.
You must contact us within the noted 15 day period via email to: firstname.lastname@example.org, noting your invoice number, name and contact details. We will respond to you either via email or over the phone to confirm and proceed with the return.
Items returned must be in 'as-new' condition, and in their original packaging. Meaning you have not used, assembled, damaged, washed or laundered any of the items. Please return items in their original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item. Shipping can not be refunded once the service has been provided.
Non-returnable items excluded from all change of mind returns include:
- Products described as "made to order"
- Mattresses, bedding, pillows and sofa covers
- Clearance display stock (e.g. warehouse, display centre, floor stock etc.)
- Clearance items
- Personalised items
- Orders for non-domestic use
Within 5 business days of receiving your return, and subject to confirming it is in good condition, we will issue you with a store credit via email in an amount equal to the price you paid for the product, less the cost of shipping the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.
Store credit voucher codes will be valid for 6 months from the date of issue.
We will accept returns delivered in person to our warehouse facility, Building 3 West, 605 Zillmere Road, Aspley QLD, 4035