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Wood Care Collection - 5 Year Product Warranty

Furniture Care: Wood Care Collection - 5 Year Product Warranty

Safeguard your brand-new furniture against accidental stains and damage caused by everyday wear and tear with our 5-year product protection warranty. This plan has been created in partnership with Guardsman, guaranteeing the safety of your new furniture.

Download a copy of the WFC Outlet Wood Care Collection flyer, or read below for full details.

What You’re Covered For

The Wood Care Collection provides coverage for a variety of stains, including but not limited to those caused by food, human and pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood, acids, bleach and corrosives, cosmetics, glues, waxes, chewing gum, paint, crayons, fake tan, and hair dyes. Additionally, accidental damages such burns, deep scratches, gouges, and chips.

Financial Peace of Mind

If you need to replace any part of your timber furniture, the cost could easily run into the hundreds of dollars. But with our timber furniture care warranty, you have the peace of mind that comes with knowing you can make multiple claims for genuine accidents over five years, up to the original purchase price of your furniture (Terms and Conditions apply*).

Wood Protection - Product Warranty

Enjoy your new wood furniture to the fullest without worrying about accidental stains or damage with our 5-year protection plan. Our comprehensive warranty covers all wood furniture, including tables, chairs, bedroom sets, storage and display units, shelving, buffets, and hutches. Don't let the fear of accidental mishaps prevent you from living your life fully in your home. With Guardsman Wood Protection Product Warranties, you can rest easy knowing your furniture is protected for five years against unexpected accidents.

What Does The Warranty Cover?

Your Guardsman Wood Protection Product Warranty protects your wood furniture against ALL ACCIDENTAL STAINS AND ACCIDENTAL DAMAGE FOR 5 YEARS.*

What’s Included?

A Wood Care Collection Kit:

312g Wood Clean & Polish, 312g Wood Deep Clean, Ultimate Dusting Cloth, Water Ring & Mark Remover Cloth, Touch-Up Marker 3-Pack, Filler Stick 5-Pack.

Wood Plus Fabric Kit + 264g Fabric Protector.

Access to a toll-free professional telephone advisory service that provides guidance on how to manage accidental stains and damage.

All covered claims include the added bonus of free in-home visits by an authorized technician to eliminate accidental stains and fix any accidental damage, at no extra cost to you.

Are The Wood Products Safe?

Guardsman Timber Protectors are designed to be environmentally friendly and safe for use in households with kids, adults, and pets.

Who Are Guardsman?

Since 1915, Guardsman has been a trusted authority in furniture care and repair. With our Furniture Care Product Warranties, you can confidently enjoy your timber furniture as it was intended - for everyday use, relaxation, and entertaining loved ones - without the worry of unexpected mishaps. Explore the complete Care Collection available from Warehouse Furniture Clearance.

How Can I file A Claim with Guardsman?

  • Contact Guardsman within 5 business days of the stain or damage occurring.
  • Make sure to identify the cause of the accidental stain or damage.
  • Have your furniture invoice and Guardsman Warranty ready.
  • Let Guardsman take care of the rest.

Understanding The Terms and Conditions

We highly suggest that you review the complete terms and conditions before making a purchase. You can obtain a copy of the applicable warranty book from your retailer or visit the Guardsman website at www.guardsmanaustralia.com

Product protection warranty is provided by:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com

See full terms & conditions below or ask in store for more information.

Guardsman Wood Care Collection Including 5 Year Product Warranty

Download a copy of the WFC Outlet Wood Care Collection Warranty Information, or read below for full details.

Congratulations and thank you for choosing the Guardsman Wood Care Collection Including 5 Year Product Warranty to protect and maintain your new timber furniture.

With the Guardsman Wood Care Collection and a small amount of care, your new timber furniture should give you years of enjoyable use.

Correct and regular use of the Guardsman Wood Care and repair products will assist in maintaining the quality of your new valuable timber investment, as well as retain its beauty and appearance. It will also help professional technicians to remove a stain or repair a damaged area should this occur.

Benefit Statements and Guardsman Wood Care Collection Warranty Terms and Conditions

  • These Terms & Conditions are listed in 2 parts:
  • PART A for the TIMBER sections of your new furniture
  • PART B for the FABRIC sections of your new furniture

PART A: Coverage For The TIMBER Sections Of Your New Furniture Only

When you purchase the Guardsman Wood Care Collection at the same time as you purchase new furniture you will receive certain benefits under the associated product warranty for that new timber furniture.

The Guardsman Wood Care Collection Includes:

1 x Timber Deep Clean Aerosol

1 x Timber Clean & Polish Aerosol

1 x Timber Ultimate Dusting Cloth

1 x Timber Water Ring & Mark Remover Cloth

1 x Packet of Timber Filler Sticks

1 x Packet of Timber Touch Up Markers

Application Cloths and Sponges

Guardsman’s 5 Year Product Warranty

  1. The Guardsman Wood Care Collection including 5 Year Product Warranty is only available when you purchase your new furniture from your furniture retailer. The benefits from this Wood Care Collection Warranty do not extend to furniture other than that purchased at the same time and place as the Wood Care Collection.

1A. The new furniture must be delivered to you in a clean (soil free) and undamaged state.

1B. The furniture must be cared for during the 5 year warranty period in accordance with the care and maintenance instructions set out by your furniture manufacturer as outlined in their manufacturer’s warranty document.

  1. Subject to the terms and conditions outlined in this booklet, the Guardsman Wood Care Collection will help protect your new timber furniture against:

All accidental stains and accidental damage such as:

  • DEEP SCRATCHES*
  • GOUGES*
  • CHIPS
  • WATER RINGS
  • HEAT MARKS

*Definitions:

DEEP SCRATCHES: a rub or scrape that cuts through the furniture surface exposing the base timber.

GOUGE: an impact to the furniture surface that results in a hole or dent to the furniture surface exposing the base timber.

NOTE: light surface marks caused by normal wear and tear from everyday use are not covered by this Product Warranty.

  1. If you, as the original purchaser, use the products in the Guardsman Wood Care Collection to care for and maintain your new furniture, Guardsman will, subject to the terms of this Warranty, clean, repair or at our discretion, replace any piece of the timber furniture that is damaged within 5 Years of the date the furniture is purchased by you, due to the failure of the products in the Guardsman Wood Care Collection to perform as outlined on the packaging of the timber furniture care products.

3A. The furniture may only be used in the home for private and domestic purposes in Australia. The furniture is exclusively used indoors for private & domestic purposes and is not abused or misused (does not apply to commercial purposes such as hotels, rental properties, boarding houses etc).        

3B. You must promptly attend to any stain or other damage to the timber furniture.

3C. Guardsman Customer Service must be notified of a claim under this Warranty within 5 days of the stain or damage occurring to the timber.

  1. If the furniture is stained or is otherwise damaged, and that stain or damage cannot be repaired by using the products included in the Guardsman Wood Care Collection, you should contact Guardsman customer service in accordance with Clause 3C and Guardsman will arrange for a furniture repair technician to visit your home to service the stained or damaged area of the timber at no cost to you during the 5 year warranty period. Should the furniture repair technician be unable to remove the stain or repair the damaged area Guardsman will arrange for the stained or damaged piece of furniture to be replaced at no cost to you.  

4A.  Guardsman cannot guarantee an exact colour match due to variations in timber grains and shades etc. In these circumstances Guardsman’s obligation is to provide the closest possible colour match available at the time. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Wood Care Collection Kit and the Guardsman Product Warranty will cease.  

4B.  When a stained or damaged part is replaced, this replacement piece will still remain covered for the remaining warranty period under the original terms and conditions.

  1. In all cases Guardsman’s financial liability under this Warranty will be limited to a maximum amount equal to the actual purchase price of the furniture or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this Warranty is deemed to be complete and satisfied. If a total replacement of the furniture is undertaken by Guardsman, (at our sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and the new furniture will not be covered under this Warranty. In those circumstances this Warranty will cease.

PART B: Including Coverage For The Fabric Sections Of Your New Furniture Only

For the combination Wood Care Collection plus Fabric will include all of the products in the Wood Care Collection (listed on page 2), plus:

1 x Fabric Protector Aerosol

  1. The combination Woodplus Fabric Care Collection will help protect the fabric sections of your new furniture against:
  • ALL ACCIDENTAL STAINS.
  • ACCIDENTAL DAMAGE including rips, tears, cuts and burns.
  • HUMAN AND PET BODILY FLUIDS.
  • BALLPOINT PEN AND LIPSTICK.

Provided that:

You apply the Fabric Protector Aerosol to the fabric sections of your new furniture as per directions on the label, in accordance with the instructions for use set out in or on the product packaging immediately after you receive it and prior to the use of the furniture.

  1. If you, as the original purchaser, use the products in the Guardsman Wood plus Fabric Care Collection to care for and maintain your new furniture, Guardsman will, subject to the terms of this Warranty, clean, repair or at our discretion, replace any piece of the fabric upholstery on your furniture that is damaged within 5 Years of the date the furniture is purchased by you, due to the failure of the products in the Guardsman Wood plus Fabric Care Collection to perform as outlined on the packaging of the fabric furniture care products.

2A.  The furniture may only be used in the home for private and domestic purposes in Australia and New Zealand. The furniture is exclusively used indoors for private and domestic purposes and is not abused or misused (does not apply to commercial purposes such as hotels, rental properties, boarding houses etc).         

2B.  You must promptly attend to any stain or other damage to the fabric upholstery on your furniture.

2C. Guardsman Customer Service must be notified of a claim under this Warranty within 5 days of the stain or damage occurring to the fabric upholstery.

  1. If within 5 years after application of the Product to the covering fabric upholstery on your new furniture the treated fabric upholstered furniture is stained and the stain cannot be removed by you using the cleaning methods outlined in this Warranty booklet, Guardsman will arrange for a furniture repair technician to clean the affected area at no charge to you.

3A.  You must be able to identify the stain so that the technician can use the correct method of cleaning to ensure the best results.If you cannot identify the cause of the stain, Guardsman cannot guarantee removal of the stain. Where a stain cannot be identified, Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt by a furniture repair technician to clean that particular stain.

3B.  You must notify Guardsman of the details of the stain within 5 days of the stain occurring. A stain is like cement, the longer you leave it the harder it sets and the harder it is to remove. If Guardsman is not notified within 5 days then Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt to clean that particular stain by a furniture repair technician.

  1. Should the covering fabric upholstery on your new furniture be accidentally damaged, Guardsman will arrange for a furniture repair technician to repair the accidental damage.

4A.  You must notify Guardsman of the details of the accidental damage within 5 days of the damage occurring.

  1. If the furniture repair technician is unable to clean or repair (as set out in condition 2 above) the affected area then Guardsman will arrange for the affected area to be replaced in the original covering fabric upholstery at no cost to you.

5A.  If the original covering fabric upholstery is available, Guardsman cannot guarantee the exact colour match due to dye lot variations and upholstery fading. In these circumstances Guardsman’s obligation is to provide the closest possible colour match available at the time. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman WoodCare Collection Kit and the Guardsman Product Warranty will cease.

5B.  If the original covering fabric upholstery is no longer available then you may elect to have the affected area recovered with a covering fabric upholstery of your choice to the same value as the original covering fabric upholstery. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Wood Care Collection Kit and the Guardsman Product Warranty will cease.

5C. When a stained or damaged part is replaced, this replaced area will be covered for the remaining warranty period.

  1. In all cases Guardsman’s financial liability under this Warranty will be limited to a maximum amount equal to the actual purchase price of the furniture or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this Warranty is deemed to be complete and satisfied. If a total replacement of the furniture is undertaken by Guardsman, (at our sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and the new furniture will not be covered under this Warranty. In those circumstances this Warranty will cease.

Warranty Exclusions

Guardsman is responsible for damage which is consistent with the type of accidental damage that is covered in this warranty document.

Guardsman is not responsible for damage to the wood or the fabric upholstered areas of your new furniture which is:

caused by, or arising from, an inherent defect in the timber, fabric, or the furniture or the manufacturing process (including stitching);

caused to the timber or fabric or prior to or on delivery or during shipment of the furniture;

caused by normal wear and tear, including light surface marks to the timber, soiling from accumulated perspiration, body or hair oils, fading or colour loss, or resulting in an odour being impregnated in, or emanating from, the timber or fabric.

in respect of which a claim may be made against an insurance company or against the manufacturer and/or supplier of the furniture;

caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (stains caused by animal bodily fluids allowed) or other agent or by sunlight (including fading), storm and tempest, lightning, fire, flooding, explosion, earthquake, aircraft or other vehicle impact, or by unusual use of the furniture;            

resulting from a failure to pre-test the timber or fabric with the appropriate care products in accordance with the care instructions on the products;

as a result of animal damage;

from dye transfer from furniture accessories and rugs.

This warranty is not a cleaning contract and does not apply to the cleaning of furniture that is soiled through everyday use. The addition of any other application without prior approval of Guardsman may void this warranty. Should your furniture require cleaning during the period of this Guardsman Product Warranty please contact Guardsman for an authorised cleaner in your area.

Warranty Service Procedure

To obtain service under the Guardsman Product Warranty please contact Guardsman Customer Service on the following numbers

Telephone:
Australia Toll free: 1800 249 252
Or Online:
Web: www.guardsmanaustralia.com
Email: info@guardsmanaustralia.com

When contacting Guardsman Customer Service, please ensure that you have the following information ready to assist the agent with your enquiry or claim processing:

  • purchase details and a description of the furniture
  • proof of purchase of the Guardsman Wood Care Collection from your furniture retailer
  • the Guardsman 5 Year Product Warranty number on the front cover of your booklet
  • specific details of the stain or damage and how it occurred
  • you will also need to provide your name, address, and day/evening telephone number.

Privacy Policy

If you provide information to Guardsman Australia Pty Ltd or its affiliates (Guardsman) regarding this product, your personal information will be collected, managed and used by Guardsman in accordance with its Privacy Policy, which is available at www.guardsmanaustralia.com/en/privacy.

If you have any questions about the Privacy Policy, you can contact Guardsman in any of the following ways:

Post to 13 Columbia Way, Baulkham Hills NSW 2153;

Email to info@guardsmanaustralia.com.au; or

Telephone on 1800 249 252

Disclaimer Of Liability

Under no circumstances shall coverage under the warranty extend to any loss or damage to a person or property, direct, consequential or incidental, arising from use of or inability to use the Product.  This Guardsman Product Warranty does not cover any defects which are subject to manufacturers recall or which are covered under a manufacturers program or reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of any good to which a product covered by the Guardsman Product Warranty has been applied. This Guardsman Warranty does not exclude or restrict any condition or warranty imposed or implied by any consumer legislation operating in Australia or New Zealand.

Guardsman stands behind their products with guarantees that are protected by the Australian Consumer Law. If the goods fail to be of acceptable quality, you can have them repaired or replaced. For major failures, you are entitled to a refund or replacement, and you can also receive compensation for any other reasonably foreseeable loss or damage.