Terms & Conditions
Terms & Conditions
Purchasing
Conditions of purchase:
- First in best dressed on event days as noted on our Event Page
- No phone purchasing facility available
- Cash; Credit Card or Eftpos payments available
- Finance options available online only
- We are a clearance house and only open on specific days through the year
- We do not hold products without deposit
- Pick up of purchased items is to occur within 3 weeks of purchase
- Pick up times; Event days 9am to 3pm, Mon-Thurs 8am to 2:30pm
- Non event weekends we are not open for pick up.
We may Refund or Exchange an item if:
- The Item is Faulty and you were not aware of the fault at the time of purchase
- The Item is not the same as the description or as shown or advertised
- The item does not perform as per the manufacturers intention.
If a part or product is determined by Warehouse Furniture Clearance to have a manufacturing defect, we will, at the election of Warehouse Furniture Clearance, chose whether to repair or replace the part or product.
You may not be entitled to a Refund or Exchange if:
- You have changed your mind and no longer require the Item
- You decide you cannot afford the Item
- You found the item cheaper elsewhere
- The style, colour, or size is not suitable
- You were made aware of a fault in the item prior to purchase.
- You were responsible for the fault.
All refund requests MUST be accompanied with a original receipt or other proof of purchase
Please feel free to discuss our policy with our Manager prior to purchase.
Note that measurements quoted on our website and affiliated sites and social media channels are subject to slight variances, when purchasing items measure all items to ensure they fit your space.
Items not available
Occasionally an item is sold out, yet still appearing on our website. If an item is no longer available in our warehouse, we’ll do our best to find a suitable alternative at our event. There will also be occasions where an item has come to the end of its product cycle and has been discontinued. In this case, there may not be further stock available of the item, but please speak to our staff at one of our events who will assist helping you look for an alternative item that will be suitable.
Shipping Delays
While we strive to provide accurate estimates, unforeseen shipping delays may impact your order's scheduled delivery/collection date, stemming from factors beyond our control, including carrier issues, customs clearance, or logistical challenges. We apologize for any inconvenience caused and acknowledge the importance of timely delivery. Despite our best efforts, we cannot guarantee exact arrival dates. Given the unpredictable nature of such occurrences we are unable to issue refunds or compensation for any minor delays experienced due to the ongoing wharf delays being experienced nationally.
We appreciate your understanding and recommend considering potential delays when placing your order.
Warranty
Unless otherwise stated, all items purchased from Warehouse Furniture Clearance come with a standard 12 month consumer warranty.
Delivery
Our deliveries are outsourced to a third party delivery company.
Delivery Information
Standard Delivery Areas for South East QLD covers the areas from North of the Sunshine Coast, to North Tweed Heads and West to Toowoomba. We also offer delivery to Sydney, Canberra and some parts of regional NSW.
A delivery calculator can be found here.
Home Delivery Facts
Unfortunately our delivery partners are unable to commit to specific delivery times however they are able to confirm a four hour delivery window for the day you will receive your goods.
You will receive a confirmation call about 48 hours before your delivery. Approximately 1 hour before delivery a driver will give you a courtesy call to ensure that you are at home and ready to receive your delivery.
A standard delivery does not include deliveries that fit into the following categories:
- Require more than 2 men
- Require access over a fence or a balcony
- Is above the first floor
- Will take more than 20 minutes
- Is more than 5 cubic meters
- Where vehicle access and parking is restricted
- Require a specific time
Items are fully unpacked and inspected before loaded onto a truck to ensure your item is in perfect condition.
Please advise us of any special requirements you may have for your delivery, a special delivery can be arranged but will incur an additional fee.
Unfortunately our delivery partner is unable to commit to specific delivery times however we are able to advise either A.M. or P.M. delivery windows.
If you are not contactable or not able to accept your delivery in the agreed time window on the nominated day an additional delivery fee may be charged.
If you are unable to receive your delivery within 14 days of the agreed delivery date a storage charge may apply.
Please ensure that you advise us of all your contact numbers including all relevant mobile numbers.
Planning for your Delivery
In order to make your delivery as simple as possible, please give consideration to the following questions and advise us of any special requirements when organizing your delivery.
- Will the item fit through all the access ways, including doors, halls, lifts and stairwells? The dimensions of your purchase can be obtained from your sales assistant.
- Is there a spiral or narrow staircase that might require additional resources?
- Do you have any softwood floors, or cork, soft stone or vinyl tiles that might be impacted by heavy delivery equipment?
- Will the item need to be delivered over a balcony or a fence?
- Are there parking restrictions in your street or is it a one way street? Do you have a steep driveway or overhanging trees?
Please note that our delivery partner will take all reasonable care we will not accept responsibility for any damage which is not caused by us or in relation to any activity undertaken specifically at your request.
In addition if there are any additional costs incurred due to unexpected issues an additional fee may apply.
Product protection
warranty is provided by:
To make a claim for a guardsman warranty head to the link below:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com
Fabric & General Warranty Information:
Furniture Care:
Fabric Care Collection - 5 Year Product Warranty
If you
want to protect your new furniture from accidental stains and damage, consider
our 5 year product protection warranty. Developed in collaboration with our
partner, Guardsman, this warranty offers comprehensive coverage for your sofa.
What's
Covered? Our Fabric Care Collection Book offers full details, but in summary,
you'll be covered for:
Stains caused by food, human and
pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood,
acids, bleach and corrosives, cosmetics, glues, waxes, chewing gum, paint,
crayons, fake tan and hair dyes.
Accidental damage including rips,
tears, cuts and burns.
You'll
also receive valuable financial protection, as you can make as many claims over
five years as you have genuine accidents, up to the original purchase price of
your furniture (terms and conditions apply).
Fabric
Protection - Product Warranty Our Fabric Protection Product Warranty provides
five years of protection against all accidental stains and accidental damage.
This way, you can enjoy your fabric lounge, dining or bedroom furniture without
worrying about stains or damage caused by accidents.
What's
Covered? Your Fabric Protection Product Warranty covers ALL ACCIDENTAL STAINS
AND ACCIDENTAL DAMAGE FOR 5 YEARS.
What
If You Can't Clean Or Repair My Furniture? Our customer service team will
investigate various options to find the best solution for you, including
replacing cushions or cushion covers, recovering the area with new fabric, and
in some cases, even replacing the piece of furniture!
What
Do I Get? When you purchase our Fabric Care Collection, you'll receive:
A Fabric Care Collection Kit,
which includes Fabric Protector, 250ml Level 1 Fabric Cleaner, and 125ml
Fabric Deep Cleaner Level 2.
Toll-free professional telephone
advisory service on how to handle accidental stains and damage.
Free in-home visits by an
authorized technician to remove accidental stains and fix accidental
damage on any covered claim.
Is The
Fabric Protector Safe? Absolutely. Guardsman Fabric Protectors are
environmentally friendly, designed for household use, and safe for kids,
adults, and pets.
Please
note that fabric care products are not suitable for use on silk. See warranty
book terms and conditions for full dye transfer coverage. Also, Guardsman goods
come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or a refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
As
always, terms and conditions apply. Please refer to the warranty details below
for full details.
WHO ARE GUARDSMAN
REWRITTEN
Guardsman
is a well-known furniture care and repair expert that has been in the business
since 1915. Their Furniture Care Product Warranties guarantee that you can
enjoy your fabric furniture for its intended purpose without worrying about
potential damage.
Guardsman
Fabric Care Collection and Product Warranty
Congratulations
on selecting the Guardsman Fabric Care Collection, which includes a 5-year
product warranty. By using the Guardsman Fabric Protector and Fabric Cleaners
as recommended, you can ensure the longevity of your fabric furniture
investment.
The
Guardsman Fabric Care Collection kit includes:
1 x Fabric Protector aerosol for
1 seat or 2 x Fabric Protector aerosols for 2-3 and 4-8 seats
1 x 250ml Fabric Cleaner Level 1
1 x 125ml Fabric Deep Cleaner
Level 2
Application cloths and sponges
Guardsman’s 5-year product
warranty
Please
note that this warranty does not cover manufacturer defects or defects covered
under a manufacturer’s reimbursement program. For more information, please read
the full terms and conditions, which are available at www.guardsmanaustralia.com or
through your retailer.
Making
a Claim
If you
need to make a claim, please follow these simple steps:
Contact Guardsman within five
business days of the damage or stain occurring.
Be prepared to identify the cause
of the accidental damage or stain.
Have your furniture invoice and
Guardsman Warranty readily available.
Leave the rest to Guardsman.
Fine
Print
We
recommend that you read the full terms and conditions before making a purchase.
Your retailer can provide you with a copy of the appropriate warranty book, or
you can visit www.guardsmanaustralia.com for
more information. The product protection warranty is provided by Guardsman
Australia Pty Ltd. For any questions or concerns, please call 1800 249 252 or
email info@guardsmanaustralia.com.
Benefit Statement and Guardsman Fabric
Care Collection Warranty Terms and Conditions
Benefit Statement and Guardsman Fabric Care Collection
Warranty: What You Need to Know
The Guardsman
Fabric Care Collection is a comprehensive warranty package that includes fabric
protection and a 5-year product warranty. This package is available to
customers who purchase new upholstered furniture from a furniture retailer. By
following the care and maintenance instructions outlined in the warranty book,
you can enjoy the following benefits subject to the terms and conditions listed
below:
Guardsman Product Warranty:
Protection Against Accidental Damage The Guardsman Product Warranty
protects your new furniture against all accidental stains, accidental
damage including rips, cuts, tears, and burns, human and pet bodily
fluids, ballpoint pen, and lipstick. This warranty is subject to the
following conditions:
Guardsman Fabric Protector is
applied to the furniture immediately after you receive it, following the
instructions set out in the product packaging.
You are the original purchaser.
The furniture is located in
Australia or New Zealand.
The furniture is used exclusively
indoors for private and domestic purposes and is not abused or misused
(this does not apply to commercial purposes such as hotels, rental
properties, boarding houses, etc.).
The furniture is received from
your furniture retailer without any stains or damage.
The terms and conditions listed
in the warranty book are met.
Stain Removal If within 5 years
after applying the Product to your new furniture, the covering upholstery
of the treated upholstered furniture is stained and cannot be removed
using the cleaning methods outlined in the warranty book, Guardsman will
arrange for a professional technician to clean the affected area at no
cost to you. However, please note:
You must be able to identify the
stain so that the technician can use the correct cleaning method for the
best results. If you cannot identify the cause of the stain, Guardsman
cannot guarantee removal of the stain.
You must notify Guardsman of the
stain's details within 5 days of the stain occurring. If Guardsman is not
notified within 5 days, their obligation under the Guardsman Product
Warranty is limited to 1 attempt by a professional cleaning technician to
clean that particular stain.
Accidental Damage Should the
covering upholstery on your new furniture be accidentally damaged by a
rip, tear, cut, or burn, Guardsman will arrange for a repair technician to
fix the accidental damage. However:
You must notify Guardsman of the
damage's details within 5 days of the damage occurring.
Replacement If the technician is
unable to clean or repair (as set out in condition 2 and 3 above) the
affected area, Guardsman will arrange for the affected area to be replaced
in the original covering upholstery at no cost to you. However:
If the original covering
upholstery is no longer available, you may choose to recover the affected
area with a covering upholstery of your choice to the same value as the
original covering upholstery. If this is not acceptable, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
cease.
If the original covering
upholstery is available, Guardsman cannot guarantee the exact color match
due to dye lot variations and upholstery fading. In these circumstances,
Guardsman's obligation is to provide the closest possible color match
available at the time. If this is not acceptable to you, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
cease.
Financial Liability In all cases,
Guardsman's financial liability under this warranty will be limited to a
maximum amount equal to the actual purchase price of the furniture or
Guardsman's purchase price, whichever is lesser. If a total replacement of
the furniture is undertaken by Guardsman (at their sole discretion), for
whatever reason, the replaced furniture becomes the property of Guardsman,
and the new furniture will not be covered under this warranty. In those circumstances this
warranty will come to an end.
Warranty Exclusions: What Is Not Covered
Guardsman, the provider of the 5-Year Product Warranty, does not
take responsibility for any damage to the upholstery, which includes:
Please note that this warranty is not a cleaning contract, and
it does not apply to the cleaning of furniture that is soiled through everyday
use. Any other application not approved by Guardsman may void this warranty. If
your furniture requires cleaning during the warranty period, please contact
Guardsman for an authorised cleaner in your area.
Warranty Service Procedure: How to Get Assistance
If you require assistance with your Guardsman 5-Year Product
Warranty, please contact Customer Service using the following details:
Telephone: Australia Toll free: 1800 249 252 New Zealand Toll
free: 0800 442 343
Online: Web: www.guardsmanaustralia.com Email: info@guardsmanaustralia.com
When contacting Guardsman, please have the following information
on hand to assist with your enquiry or claim:
• Purchase details and a description of the upholstered
furniture • Proof of purchase of the Guardsman Fabric Care Collection from your
furniture retailer • The Guardsman 5-Year Product Warranty number on the front
cover of your booklet • Specific details of the stain or damage and how it
occurred • Your name, address, and day/evening telephone number.
Disclaimer
Of Liability
Disclaimer of Liability The following terms and conditions
apply to the use of Guardsman's products and services. By purchasing and using
any Guardsman product or service, you agree to these terms and conditions.
Under no circumstances shall coverage under the warranty extend to any loss or
damage to a person or property, direct, consequential, or incidental, arising
from use of or inability to use the product. Guardsman acknowledges that our
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or a refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
Privacy
Policy Your privacy is important to Guardsman. If you register your warranty or
contact Guardsman Australia Pty Ltd or an affiliate regarding this product,
your personal information will be collected, handled, and used by Guardsman in
accordance with its Privacy Policy, which can be found at www.guardsmanaustralia.com/en/privacy. If
you have any questions about the Privacy Policy, please contact Guardsman via
one of the following methods:
Postal mail to 13 Columbia Way,
Baulkham Hills NSW 2153
Email to info@guardsmanaustralia.com.au
Telephone on 1800 249 252
Fabric
Spot Removal Procedures To remove most stains and spills from your upholstered
furniture, we recommend the following basic steps for spot cleaning. Please
note that these spot cleaning procedures are for spot cleaning only, not for
overall cleaning. Before calling Guardsman's Customer Service, try to remove
stains yourself while they are still fresh.
Fabric
Cleaner Level 1
Apply Fabric Cleaner Level 1
directly onto a clean cloth and gently blot over the stain repeatedly
until it disappears. Do not rub.
To prevent ring formation, dry
the area with a hairdryer on a cool setting (or a small fan if a hairdryer
is not available) being careful not to overheat the fabric.
If the stain remains, use Level 2
Cleaner.
Fabric
Deep Cleaner Level 2
Apply Fabric Deep Cleaner Level 2
directly onto the stain. Do not rub.
Blot with a clean cloth to lift
and remove the stain, repeating as needed with a clean section of the
cloth until the stain is removed.
Once the stain is removed, blot
the area with Level 1 applied to a cleaning cloth.
To help prevent ring formation,
dry the area using a hair dryer on cool setting (or a small fan if a hair
dryer is not available) being careful not to overheat the fabric.
TIP:
When working on a cushion with a zipper, unzip and place a clean white towel
under the spot before working on the area.
APPLY:
Cleaning products should be applied to the clean application cloth enclosed in
the Care Collection pack.