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Outdoor Care Collection - 5 Year Product Warranty

Furniture Care: Outdoor Care Collection - 5 Year Product Warranty 

Protect your new furniture from accidental stains and damage caused by everyday use with our 5-year product protection warranty, developed in collaboration with our partner, Guardsman. This warranty provides peace of mind and ensures that your sofa remains in good condition for years to come.

To learn more about our Outdoor Care Collection, download a copy of the book or read the full details below.

What You’re Covered For

The Outdoor Care Collection provides coverage for a variety of stains, including but not limited to those caused by food, human and pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood, acids, bleach, corrosives, cosmetics, glues, waxes, chewing gum, paint, crayons, fake tan, and hair dyes. Additionally, accidental damages such burns, scratches, gouges, rust and corrosion are also covered. For further information about what is included and excluded in the coverage, please refer to the terms and conditions listed below.

Financial Peace of Mind

By purchasing an outdoor furniture care warranty, you can avoid spending hundreds of dollars to replace any part of your outdoor furniture. This warranty allows you to make multiple claims over a period of five years for any genuine accidents up to the original purchase price of your furniture (terms and conditions apply*).

Outdoor Protection Product Warranty

Protect your outdoor fabric, wood or metal furniture from accidental stains and damage with Guardsman's 5-year warranty. Accidents happen anytime, anywhere but you can rest easy knowing that Guardsman's Outdoor Protection Product Warranties provide maximum coverage for 5 years, against accidental stains and damage.

Warranty Coverage Details

Enjoy complete peace of mind for the next 5 years with the Guardsman Outdoor Protection Product Warranty, which offers comprehensive protection against all accidental stains and damage to your outdoor furniture.

What Happens If Your Furniture Can’t Be Fixed or Cleaned?

Our customer service team at Guardsman will explore various options to provide the best solution for your furniture repair needs. These may include replacing cushions or covers, reupholstering with new fabric, replacing wood panels, or even replacing the entire piece of furniture in some cases!*

What’s Included?

An Outdoor Care Collection Kit includes:

  • 1 x each 284g Fabric, Wood & Metal Weather Defence
  • Access to a toll-free professional telephone advisory service that provides guidance on how to manage accidental stains and damage.
  • All covered claims include the added bonus of free in-home visits by an authorized technician to eliminate accidental stains and fix any accidental damage, at no extra cost to you.

Are The Outdoor Weather Defence Protectors Safe?

  • Guardsman Outdoor Protectors are designed to be environmentally friendly and safe for use in households with kids, adults, and pets.

Who Are Guardsman?

Since 1915, Guardsman has been a trusted authority in furniture care and repair. With our Furniture Care Product Warranties, you can confidently enjoy your outdoor furniture as it was intended - for everyday use, relaxation, and entertaining loved ones - without the worry of unexpected mishaps. Explore the complete Care Collection available from Warehouse Furniture Clearance.

How Can I file A Claim with Guardsman?

  • Contact Guardsman within 5 business days of the stain or damage occurring.
  • Make sure to identify the cause of the accidental stain or damage.
  • Have your furniture invoice and Guardsman Warranty ready.
  • Let Guardsman take care of the rest.

Understanding The Terms and Conditions

We highly suggest that you review the complete terms and conditions before making a purchase. You can obtain a copy of the applicable warranty book from your retailer or visit the Guardsman website at www.guardsmanaustralia.com.

Product protection warranty is provided by:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com

See full terms & conditions below or ask in store for more information.

Guardsman Outdoor Care Collection Including 5 Year Product Warranty

You can download a copy of the Warehouse Furniture Clearance Outdoor Care Collection Warranty Information or read below for full details.

Congratulations and thank you for choosing the Guardsman Outdoor Care Collection Including 5 Year Product Warranty to protect and maintain your new outdoor furniture.

With the Guardsman Outdoor Care Collection and a small amount of care, your new outdoor furniture should give you years of enjoyable use.

Correct and regular use of the Guardsman Outdoor Defence products will assist in maintaining the quality of your new valuable outdoor furniture investment, as well as retain its beauty and appearance. It will also help professional technicians to remove a stain or repair a damaged area should this occur.

The Guardsman Outdoor Care Collection Kit Includes:

  • 1 x Outdoor Fabric Defence Aerosol
  • 1 x Outdoor Timber Defence Aerosol
  • 1 x Outdoor Metal Defence Aerosol
  • Application Cloths and Sponges
  • Guardsman’s 5 Year Product Warranty

This warranty does not cover any defects which are subject to manufacturer’s recall or which are covered under a manufacturer’s program of reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of the furniture.

Benefit Statement and Guardsman Outdoor Care Collection Warranty Terms and Conditions

When you purchase the Guardsman Outdoor Care Collection at the same time as you purchase new furniture you will receive certain benefits under the associated product warranty for that new outdoor furniture.

This Guardsman Outdoor Care Collection with 5 Year Product Warranty is only available:

A when you purchase your new furniture from your furniture retailer;

B in respect of the new furniture that you have purchased at the same time and place as the Outdoor Care Collection;

C in respect of furniture that is used within the home environment for private and domestic purposes in Australia and New Zealand (this warranty does not apply to commercial purposes such as hotels, rental properties, boarding houses etc);

D if the new furniture is delivered to you in a clean (soil free) and undamaged state;

E if you apply the appropriate Guardsman product to your new furniture as per directions on the label and in accordance with the instructions for use set out in or on the product packaging immediately after you receive it and prior to the use of the furniture;

F if the furniture is cared for (and any stain or damage promptly attended to) during the 5 year warranty period in accordance with the care and maintenance instructions set out by your furniture manufacturer as outlined in their manufacturer’s warranty document; and

G if you notify Guardsman Customer Service of a claim under this warranty within five business days of the stain or damage occurring. If Guardsman is not notified within 5 days then Guardsman’s obligation under the Guardsman Product Warranty is limited, at our discretion, to 1 attempt to clean that particular stain by a furniture technician.

Additional Product Warranty Terms for each product are listed in 3 parts:

  • PART A for the FABRIC sections of your new furniture
  • PART B for the WOOD sections of your new furniture
  • PART C for the METAL sections of your new furniture

PART A: Coverage For The Fabric Sections Of Your New Furniture Only

  1. Subject to the terms and conditions outlined in this booklet, the Outdoor Fabric Defense Protector care product included in the Guardsman Outdoor Care Collection will help protect the Fabric*, plastic, resin and vinyl sections of your new furniture against:
  • ALL ACCIDENTAL STAINS.
  • MOISTURE, MOULD, MILDEW AND FUNGI.
  • HUMAN BODILY FLUIDS.
  • ACCIDENTAL DAMAGE including rips, tears, cuts and burns.

*Definitions:

‘FABRIC’ refers to all natural and synthetic fabric textiles designed specifically for outdoor use, as well as plastic, resin and vinyl.

  1. If within 5 years after application of the Outdoor Fabric Defence Protector care product to the covering fabric upholstery on your new furniture, the treated fabric is:

    a) stained and the stain cannot be removed by you using the cleaning methods outlined in the furniture manufacturer’s product information, Guardsman will arrange for a furniture repair technician to clean the affected area at no charge to you; or
    b) accidentally damaged, Guardsman will arrange for a furniture technician to repair the accidental damage at no charge to you.
  • You must be able to identify the cause of the stain or damage so that the technician can use the correct method of cleaning or repair to ensure the best results. If you cannot identify the cause of the stain, Guardsman cannot guarantee removal of the stain. Where the cause of the stain cannot be identified, Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt by a furniture repair technician to clean that particular stain.
  • A stain is like cement, the longer you leave it the harder it sets and the harder it is to remove. If Guardsman is not notified within 5 days then Guardsman’s obligation under the Guardsman Product Warranty is limited, at our discretion, to 1 attempt to clean that particular stain by a furniture technician.
  1. If the furniture technician is unable to clean or repair (as set out in paragraph 2 above) the affected area then Guardsman will arrange for the affected area to be replaced in the original covering fabric upholstery* at no cost to you.

*If the original covering fabric upholstery:

  • is available, Guardsman cannot guarantee the exact colour match due to dye lot variations and upholstery fading. In these circumstances Guardsman’s obligation is to provide the closest possible colour match available at the time. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Outdoor Care Collection Kit and the Product Warranty will cease.

 

  • is no longer available then you may elect to have the affected area recovered with a covering fabric upholstery of your choice to the same value as the original covering fabric upholstery. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Outdoor Care Collection Kit and the Product Warranty will cease.

 

When a stained or damaged part is replaced, this replaced area will be covered for the remaining warranty period.

  1. In all cases Guardsman’s maximum liability to you under the Guardsman Product Warranty will be limited to an amount equal to the actual purchase price of your new furniture from your retailer or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this Guardsman Product Warranty is deemed to be complete and satisfied. If a total replacement of Your New Furniture is undertaken by Guardsman, (at our sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and your replacement new furniture will not be covered under this Guardsman Product Warranty. In those circumstances this Product Warranty will cease.

PART B: Coverage For The Wood Sections Of Your New Furniture Only

  1. Subject to the terms and conditions outlined in this booklet, the Outdoor Wood Defence Protector care product included in the Guardsman Outdoor Care Collection will help protect the Wood* sections of your new furniture against:
  • ALL ACCIDENTAL STAINS.
  • MOISTURE, MOULD, MILDEW AND FUNGI.
  • HUMAN BODILY FLUIDS.
  • ACCIDENTAL DAMAGE including deep scratches*,

*‘WOOD’ refers to all finished and raw woods, including teak, cedar, rattan and wicker.

*DEEP SCRATCHES: a rub or scrape that cuts through the furniture surface exposing the base timber.

*GOUGES, CHIPS: an impact to the furniture surface that results in a hole or dent to the furniture that exposes the base timber.

PLEASE NOTE: Light surface marks caused by normal wear and tear from everyday use are not covered by this Product Warranty.

  1. If within 5 years after application of the Outdoor Wood Defence Protector care product to the wood section on your new furniture, the treated wood furniture is:
    a) stained and the stain cannot be removed by you using the cleaning methods outlined in the furniture manufacturer’s product information, Guardsman will arrange for a furniture repair technician to clean the affected area at no charge to you; or
    b) accidentally damaged, Guardsman will arrange for a furniture technician to repair the accidental damage at no charge to you.
  • You must be able to identify the cause of the stain or damage so that the technician can use the correct method of cleaning or repair to ensure the best results. If you cannot identify the cause of the stain, Guardsman cannot guarantee removal of the stain.

Where the cause of the stain cannot be identified, Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt by a furniture repair technician to clean that particular stain.

  • If Guardsman is not notified within 5 days then Guardsman’s obligation under the Guardsman Product Warranty is limited, at our discretion, to 1 attempt to clean that particular stain by a furniture technician.
  1. If the furniture technician is unable to clean or repair (as set out in paragraph 2 above) the affected area then Guardsman will arrange for the affected area to be replaced at no cost to you.
  • Guardsman cannot guarantee an exact colour match due to variations in wood grains and shades etc. In these circumstances Guardsman’s obligation is to provide the closest possible colour match available at the time. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Outdoor Care Collection Kit and the Product Warranty will cease.
  • When a stained or damaged part is replaced, this replacement piece will still remain covered for the remaining warranty period under the original terms and conditions.

 

  1. In all cases Guardsman’s maximum liability to you under the Guardsman Product Warranty will be limited to an amount equal to the actual purchase price of your new furniture from your retailer or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this Guardsman Product Warranty is deemed to be complete and satisfied.If a total replacement of Your New Furniture is undertaken by Guardsman, (at our sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and your replacement new furniture will not be covered under this Guardsman Product Warranty. In those circumstances this Product Warranty will cease.

PART C: Coverage For The Metal Sections Of Your New Furniture Only

  1. Subject to the terms and conditions outlined in this booklet, the Outdoor Metal Defense Protector care product included in the Guardsman Outdoor Care Collection will help protect the Metal* sections of your new furniture against:
  • ALL ACCIDENTAL STAINS.

 

And the effects of:

  • MOISTURE, MOULD, MILDEW AND FUNGI.
  • RUST AND CORROSION.

*Definitions:

  • ‘METAL’ refers to wrought iron, aluminum and other common metals.

 

  1. If within 5 years after application of the Outdoor Metal Defence Protector care product to the metal section on your new furniture, the treated metal furniture is:
    a) stained and the stain cannot be removed by you using the cleaning methods outlined in the furniture manufacturer’s product information, Guardsman will arrange for a furniture repair technician to clean the affected area at no charge to you; or
    b) affected by moisture, mould, mildew, fungi, rust or corrosion, Guardsman will arrange for a furniture technician to repair the affected area at no charge to you.
  • You must be able to identify the cause of the stain or damage so that the technician can use the correct method of cleaning or repair to ensure the best results. If you cannot identify the cause of the stain, Guardsman cannot guarantee removal of the stain. Where the cause of the stain cannot be identified, Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt by a furniture repair technician to clean that particular stain.
  • A stain is like cement, the longer you leave it the harder it sets and the harder it is to remove. If Guardsman is not notified within 5 days then Guardsman’s obligation under the Guardsman Product Warranty is limited, at our discretion, to 1 attempt to clean that particular stain by a furniture technician.
  1. If the furniture technician is unable to clean or repair (as set out in paragraph 2 above) the affected area then Guardsman will arrange for the affected area to be replaced at no cost to you.

3A. Guardsman cannot guarantee an exact colour match. In these circumstances Guardsman’s obligation is to provide the closest possible colour match available at the time. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Outdoor Care Collection Kit and the Product Warranty will cease.

3B.When a stained or damaged part is replaced, this replacement piece will still remain covered for the remaining warranty period under the original terms and conditions.

 

  1. In all cases Guardsman’s maximum liability to you under the Guardsman Product Warranty will be limited to an amount equal to the actual purchase price of your new furniture from your retailer or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this Guardsman Product Warranty is deemed to be complete and satisfied. If a total replacement of Your New Furniture is undertaken by Guardsman, (at our sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and your replacement new furniture will not be covered under this Guardsman Product Warranty. In those circumstances this Product Warranty will cease.

 

Warranty Exclusions

The Guardsman warranty does not cover damage to the fabric or the wood or the metal sections of your new furniture which is:

  1. caused by, or arising from, an inherent defect in the outdoor furniture or the manufacturing process (including stitching);
  2. caused to the outdoor furniture prior to or on delivery or during shipment of the furniture;
  3. caused by normal wear and tear, including soiling, fading or colour loss caused by accumulated perspiration, body or hair oils or non-colourfast covering upholstery to any part of the new furniture; or resulting in an odour being impregnated in, or emanating from, the upholstered part of the furniture;
  4. in respect of which a claim may be made against an insurance company or against the manufacturer and/or supplier of the furniture;
  5. caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or other agent or by sunlight (including fading), storm and tempest, lightning, fire, flooding, explosion, earthquake, aircraft or other vehicle impact, or by unusual use of the furniture;
  6. resulting from a failure to pre-test the Weather Defence Products on the new furniture as outlined on product packaging;
  7. from dye transfer from furniture accessories and rugs; and
  8. a result of any animal damage.

This warranty is not a cleaning contract and does not apply to the cleaning of furniture that is soiled through everyday use. The addition of any other application without prior approval of Guardsman may void this warranty. Should your furniture require cleaning during the period of this Guardsman Product Warranty please contact Guardsman for an authorised cleaner in your area.

Disclaimer Of Liability

Under no circumstances shall coverage under the warranty extend to any loss or damage to a person or property, direct, consequential or incidental, arising from use of or inability to use the Product.  This Guardsman Product Warranty does not cover any defects which are subject to manufacturers recall or which are covered under a manufacturers program or reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of any good to which a product covered by the Guardsman Product Warranty has been applied. This Guardsman Warranty does not exclude or restrict any condition or warranty imposed or implied by any consumer legislation operating in Australia or New Zealand.

Guardsman stands behind their products with guarantees that are protected by the Australian Consumer Law. If the goods fail to be of acceptable quality, you can have them repaired or replaced. For major failures, you are entitled to a refund or replacement, and you can also receive compensation for any other reasonably foreseeable loss or damage.

Warranty Service Procedure

To obtain service under the Guardsman Product Warranty please contact Guardsman Customer Service on the following numbers

Telephone:
Australia Toll free: 1800 249 252

Or Online:
Web:     www.guardsmanaustralia.com
Email:   info@guardsmanaustralia.com

When contacting Guardsman Customer Service, please ensure that you have the following information ready to assist the agent with your enquiry or claim processing:

  • purchase details and a description of the upholstered furniture
  • proof of purchase of the Guardsman Outdoor Care Collection from your furniture retailer
  • the Guardsman 5 Year Product Warranty number on the front cover of your booklet
  • specific details of the stain or damage and how it occurred
  • you will also need to provide your name, address, and day/evening telephone number.

Privacy Policy


If you provide information to Guardsman Australia Pty Ltd or its affiliates (Guardsman) regarding this product, your personal information will be collected, managed and used by Guardsman in accordance with its Privacy Policy, which is available at www.guardsmanaustralia.com/en/privacy.

If you have any questions about the Privacy Policy, you can contact Guardsman in any of the following ways:

  1. Post to 13 Columbia Way, Baulkham Hills NSW 2153;
  2. Email to info@guardsmanaustralia.com.au; or
  3. Telephone on 1800 249 252