Mattress Protection - 5 Year Product Warranty
Mattress Care: Mattress Protection - 5 Year Product Warranty
Our 5-year mattress protection warranty, created in collaboration with Guardsman, guarantees that your new mattress is shielded against accidental stains and damage caused by everyday wear and tear. Enjoy the peace of mind that comes with knowing your mattress is protected from life's unexpected mishaps.
Download a copy of the WFC Outlet Mattress Protection flyer, or read below for full details.
What You’re Covered For
A variety of stains, including but not limited to those caused by food, human and pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood, acids, bleach, corrosives, cosmetics, glues, waxes, chewing gum, paint, crayons, fake tan, and hair dyes. Additionally, accidental damages such as rips, tears, cuts, and burns are also covered. For further information about what is included and excluded in the coverage, please refer to the terms and conditions listed below.
Financial Peace Of Mind
The cost of replacing a mattress could run into thousands of dollars. But, with a mattress protection warranty, you can file as many claims as you need for genuine accidents over a period of ten years, up to the original purchase price of the mattress.
What Does The Warranty Cover?
Guard your new mattress against accidental stains and damage for 5 years with Guardsman's mattress protection product warranty.
Mattress Protection - Product Warranty
Protect your new mattress from accidental stains and damage for 5 years with Guardsman's mattress protection. Our mattress protectors are compatible with a variety of mattresses, including memory foam, latex, inner spring, and futons, and are designed to fit standard, deep, and pillow-top mattresses. Breathe easier and sleep soundly knowing your mattress is protected and will last longer with our warranty.
What if you can’t clean or repair my mattress?
Our customer service team at Guardsman will explore various options to provide the best solution for your mattress repair needs, which may even include replacing your mattress in some cases!
What do I get?
Access to a toll-free professional telephone advisory service that provides guidance on how to manage accidental stains and damage.
All covered claims include the added bonus of free in-home visits by an authorized technician to eliminate accidental stains and fix any accidental damage, at no extra cost to you
Who Are Guardsman?
Since 1915, Guardsman has been a trusted authority in furniture care and repair. With our Furniture Care Product Warranties, you can confidently enjoy your new mattress as it was intended - for everyday use, relaxation, and entertaining loved ones - without the worry of unexpected mishaps. Explore the complete Care Collection available from WFC Outlet.
How Can I file A Claim with Guardsman?
- Contact Guardsman within 5 business days of the stain or damage occurring.
- Make sure to identify the cause of the accidental stain or damage.
- Have your furniture invoice and Guardsman Warranty ready.
- Let Guardsman take care of the rest.
Understanding The Terms and Conditions
We highly suggest that you review the complete terms and conditions before making a purchase. You can obtain a copy of the applicable warranty book from your retailer or visit the Guardsman website at www.guardsmanaustralia.com.
Product protection warranty is provided by:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com
See full terms & conditions below or ask in store for more information.
Guardsman Mattress Protector Including Product Warranty
Download a copy of the WFC Outlet Mattress Protector Warranty Information, or read the full details below.
Congratulations on your new mattress investment. Any investment should be cared for, and by purchasing a Guardsman Mattress Protection, you have peace of mind that your investment is covered by the most comprehensive bedding product warranty in the market.
Product Warranty Terms and Conditions
By using the Guardsman Mattress Protector (“Protector”) at all times you will receive, for the above determined years from the date of purchase of the Protector including the warranty, the following benefits outlined below:
- The Protector will help protect the mattress against:
- ALL ACCIDENTAL STAINS
- ACCIDENTAL DAMAGE including rips, cuts, tears and burns
- HUMAN AND PET BODILY FLUIDS
- BALLPOINT PEN AND LIPSTICK
- The ComfortMark Mattress Protector including a Product Warranty must be purchased at the same time and place as a new Mattress. The benefits outlined in this warranty document only apply to the Mattress purchased at that time.
- The protector and the mattress must be delivered to you soil and damage free
- The Warranty applies to the original purchaser only and is not transferable
- The Warranty is valid in Australia and New Zealand and is only valid for private and domestic use (does not apply to commercial purposes such as hotels, rental properties, boarding houses etc)
- If the protector is stained or damaged and cannot be cleaned using the guidelines included in the warranty booklet, Guardsman will replace the protector at no cost to you up to a maximum of 2 times during the specified period of warranty.
- Upon the maximum number of 2 replacements of the Mattress Protector this Warranty will be deemed to be at an end and Guardsman will have no further obligation under the Product Warranty.
- If while using the Protector the Mattress becomes stained or damaged as a result of the failure of the Protector, Guardsman will arrange for the Mattress to be cleaned or repaired by a professional technician at no cost to you.
- You must notify Guardsman within 5 days of the stain or damage occurring so that we have the best chance of removing the stain or damage.
- You must be able to identify the cause of the stain. If you cannot identify the cause of the stain, then Guardsman’s obligation under this warranty is limited to 1 visit from a professional cleaning technician to clean that stain and the additional benefits in clause 5 do not apply.
- Should the technician be unable to clean or repair the stained or damaged mattress then Guardsman will arrange for the mattress to be replaced at no cost to you.
- In this case Guardsman’s liability is limited to a maximum amount of the original purchase price for the Mattress acquired at the same time and place as the Protector or Guardsman’s cost price, whichever is the lesser
- Once a replacement is made, the ownership of the Mattress is relinquished to Guardsman.
- The replacement mattress is not eligible for further coverage under this or any other Product Warranty, and Guardsman’s obligation under this Warranty will be deemed to have been completed and the Warranty will come to an end.
- This Warranty will cease immediately if the Protector has not been used to protect the mattress.
- This is not a general cleaning contract and does not cover soiling from everyday use or stains that accumulated over time. If you wish to clean the Mattress, please contact Guardsman Customer Service for the details of a recommended cleaning technician.
Warranty Exclusions
The Guardsman Product Warranty Does Not Cover:
- Stains or damage caused prior to or during delivery
- Stains or damage as a result of mishandling, abuse, neglect or deliberate act, normal wear and tear, sunlight, fire, lightning, explosion, earthquake, malicious act, flood water damage, aircraft, impact, theft or any attempt there at.
- Dye transfer from non-colour fast fabrics
- Third party property damage and/or third-party bodily injury
- This Guardsman Product Warranty does not cover any defects which are subject to manufacturer’s recall or which are covered under a manufacturer’s program of reimbursement.
- As a result of animal damage other than that listed in the Product Warranty Terms and Conditions, point 1
Warranty Service Procedure
You have 3 options to obtain service under the Guardsman Product Warranty.
Call Guardsman Customer Service on the following toll free phone numbers:
Australia Toll free: 1800 249 252
Or Online:
Web: www.guardsmanaustralia.com
Email: info@guardsmanaustralia.com
The Guardsman Customer Service agent will need certain information to assist with your enquiry or process your claim so please have the following at hand when you make the call:
- purchase details and a description of the mattress
- proof of purchase of the Guardsman ComfortMark Mattress Product Warranty
- specific details of the stain or damage and how it occurred
- you will also need to provide your name, address, and day/evening telephone number.
Disclaimer Of Liability
Under no circumstances shall coverage under the warranty extend to any loss or damage to a person or property, direct, consequential or incidental, arising from use of or inability to use the Product. This Guardsman Product Warranty does not cover any defects which are subject to manufacturers recall or which are covered under a manufacturers program or reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of any good to which a product covered by the Guardsman Product Warranty has been applied. This Guardsman Warranty does not exclude or restrict any condition or warranty imposed or implied by any consumer legislation operating in Australia or New Zealand.
Guardsman stands behind their products with guarantees that are protected by the Australian Consumer Law. If the goods fail to be of acceptable quality, you can have them repaired or replaced. For major failures, you are entitled to a refund or replacement, and you can also receive compensation for any other reasonably foreseeable loss or damage.
Privacy Policy
If you register your warranty or otherwise contact Guardsman Australia Pty Ltd or an affiliate (Guardsman) about this product, your personal information will be collected, handled and used by Guardsman in accordance with its Privacy Policy, which can be found at www.guardsmanaustralia.com.
If you have any questions about the Privacy Policy, you can contact Guardsman either by:
- Post to 13 Columbia Way, Baulkham Hills NSW 2153;
- Email to info@guardsmanaustralia.com.au; or
- Post to 13 Columbia Way, Baulkham Hills NSW 2153;
- Email to info@guardsmanaustralia.com.au; or
- Telephone on 1800 249 252
General Cleaning Instructions for Guardsman Mattress Protectors
The beauty, as well as the durability of most fabrics, is dependent on its cleanliness. Periodic cleaning will be the best defense against overall soiling.
- Machine wash up to 60C
- May be tumble dried up to 40C
- Do not bleach
- Do not iron
- Do not dry clean
- Do not use solvents
Your Guardsman Mattress Protector including product warranty protects against permanent spots and stains. It does not cover general soiling. Regular cleaning of the Mattress Protector will remove general soiling and help extend the life of the Mattress.
The Secret To Stain Removal
Any spill, stains or spot is like cement in the way it works – the longer you leave it the harder it gets!
- Act immediately on the accidental spill for easy removal.
- Within one hour the stain has had a chance to sink and settle into the fabric.
- By the following day the stain is set in and will take a great deal of effort, not to mention cleaning chemicals, to remove.
The key to stain removal is to act immediately!
Product protection
warranty is provided by:
To make a claim for a guardsman warranty head to the link below:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com
Fabric & General Warranty Information:
Furniture Care:
Fabric Care Collection - 5 Year Product Warranty
If you
want to protect your new furniture from accidental stains and damage, consider
our 5 year product protection warranty. Developed in collaboration with our
partner, Guardsman, this warranty offers comprehensive coverage for your sofa.
What's
Covered? Our Fabric Care Collection Book offers full details, but in summary,
you'll be covered for:
Stains caused by food, human and
pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood,
acids, bleach and corrosives, cosmetics, glues, waxes, chewing gum, paint,
crayons, fake tan and hair dyes.
Accidental damage including rips,
tears, cuts and burns.
You'll
also receive valuable financial protection, as you can make as many claims over
five years as you have genuine accidents, up to the original purchase price of
your furniture (terms and conditions apply).
Fabric
Protection - Product Warranty Our Fabric Protection Product Warranty provides
five years of protection against all accidental stains and accidental damage.
This way, you can enjoy your fabric lounge, dining or bedroom furniture without
worrying about stains or damage caused by accidents.
What's
Covered? Your Fabric Protection Product Warranty covers ALL ACCIDENTAL STAINS
AND ACCIDENTAL DAMAGE FOR 5 YEARS.
What
If You Can't Clean Or Repair My Furniture? Our customer service team will
investigate various options to find the best solution for you, including
replacing cushions or cushion covers, recovering the area with new fabric, and
in some cases, even replacing the piece of furniture!
What
Do I Get? When you purchase our Fabric Care Collection, you'll receive:
A Fabric Care Collection Kit,
which includes Fabric Protector, 250ml Level 1 Fabric Cleaner, and 125ml
Fabric Deep Cleaner Level 2.
Toll-free professional telephone
advisory service on how to handle accidental stains and damage.
Free in-home visits by an
authorized technician to remove accidental stains and fix accidental
damage on any covered claim.
Is The
Fabric Protector Safe? Absolutely. Guardsman Fabric Protectors are
environmentally friendly, designed for household use, and safe for kids,
adults, and pets.
Please
note that fabric care products are not suitable for use on silk. See warranty
book terms and conditions for full dye transfer coverage. Also, Guardsman goods
come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or a refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
As
always, terms and conditions apply. Please refer to the warranty details below
for full details.
WHO ARE GUARDSMAN
REWRITTEN
Guardsman
is a well-known furniture care and repair expert that has been in the business
since 1915. Their Furniture Care Product Warranties guarantee that you can
enjoy your fabric furniture for its intended purpose without worrying about
potential damage.
Guardsman
Fabric Care Collection and Product Warranty
Congratulations
on selecting the Guardsman Fabric Care Collection, which includes a 5-year
product warranty. By using the Guardsman Fabric Protector and Fabric Cleaners
as recommended, you can ensure the longevity of your fabric furniture
investment.
The
Guardsman Fabric Care Collection kit includes:
1 x Fabric Protector aerosol for
1 seat or 2 x Fabric Protector aerosols for 2-3 and 4-8 seats
1 x 250ml Fabric Cleaner Level 1
1 x 125ml Fabric Deep Cleaner
Level 2
Application cloths and sponges
Guardsman’s 5-year product
warranty
Please
note that this warranty does not cover manufacturer defects or defects covered
under a manufacturer’s reimbursement program. For more information, please read
the full terms and conditions, which are available at www.guardsmanaustralia.com or
through your retailer.
Making
a Claim
If you
need to make a claim, please follow these simple steps:
Contact Guardsman within five
business days of the damage or stain occurring.
Be prepared to identify the cause
of the accidental damage or stain.
Have your furniture invoice and
Guardsman Warranty readily available.
Leave the rest to Guardsman.
Fine
Print
We
recommend that you read the full terms and conditions before making a purchase.
Your retailer can provide you with a copy of the appropriate warranty book, or
you can visit www.guardsmanaustralia.com for
more information. The product protection warranty is provided by Guardsman
Australia Pty Ltd. For any questions or concerns, please call 1800 249 252 or
email info@guardsmanaustralia.com.
Benefit Statement and Guardsman Fabric
Care Collection Warranty Terms and Conditions
Benefit Statement and Guardsman Fabric Care Collection
Warranty: What You Need to Know
The Guardsman
Fabric Care Collection is a comprehensive warranty package that includes fabric
protection and a 5-year product warranty. This package is available to
customers who purchase new upholstered furniture from a furniture retailer. By
following the care and maintenance instructions outlined in the warranty book,
you can enjoy the following benefits subject to the terms and conditions listed
below:
Guardsman Product Warranty:
Protection Against Accidental Damage The Guardsman Product Warranty
protects your new furniture against all accidental stains, accidental
damage including rips, cuts, tears, and burns, human and pet bodily
fluids, ballpoint pen, and lipstick. This warranty is subject to the
following conditions:
Guardsman Fabric Protector is
applied to the furniture immediately after you receive it, following the
instructions set out in the product packaging.
You are the original purchaser.
The furniture is located in
Australia or New Zealand.
The furniture is used exclusively
indoors for private and domestic purposes and is not abused or misused
(this does not apply to commercial purposes such as hotels, rental
properties, boarding houses, etc.).
The furniture is received from
your furniture retailer without any stains or damage.
The terms and conditions listed
in the warranty book are met.
Stain Removal If within 5 years
after applying the Product to your new furniture, the covering upholstery
of the treated upholstered furniture is stained and cannot be removed
using the cleaning methods outlined in the warranty book, Guardsman will
arrange for a professional technician to clean the affected area at no
cost to you. However, please note:
You must be able to identify the
stain so that the technician can use the correct cleaning method for the
best results. If you cannot identify the cause of the stain, Guardsman
cannot guarantee removal of the stain.
You must notify Guardsman of the
stain's details within 5 days of the stain occurring. If Guardsman is not
notified within 5 days, their obligation under the Guardsman Product
Warranty is limited to 1 attempt by a professional cleaning technician to
clean that particular stain.
Accidental Damage Should the
covering upholstery on your new furniture be accidentally damaged by a
rip, tear, cut, or burn, Guardsman will arrange for a repair technician to
fix the accidental damage. However:
You must notify Guardsman of the
damage's details within 5 days of the damage occurring.
Replacement If the technician is
unable to clean or repair (as set out in condition 2 and 3 above) the
affected area, Guardsman will arrange for the affected area to be replaced
in the original covering upholstery at no cost to you. However:
If the original covering
upholstery is no longer available, you may choose to recover the affected
area with a covering upholstery of your choice to the same value as the
original covering upholstery. If this is not acceptable, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
cease.
If the original covering
upholstery is available, Guardsman cannot guarantee the exact color match
due to dye lot variations and upholstery fading. In these circumstances,
Guardsman's obligation is to provide the closest possible color match
available at the time. If this is not acceptable to you, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
cease.
Financial Liability In all cases,
Guardsman's financial liability under this warranty will be limited to a
maximum amount equal to the actual purchase price of the furniture or
Guardsman's purchase price, whichever is lesser. If a total replacement of
the furniture is undertaken by Guardsman (at their sole discretion), for
whatever reason, the replaced furniture becomes the property of Guardsman,
and the new furniture will not be covered under this warranty. In those circumstances this
warranty will come to an end.
Warranty Exclusions: What Is Not Covered
Guardsman, the provider of the 5-Year Product Warranty, does not
take responsibility for any damage to the upholstery, which includes:
Please note that this warranty is not a cleaning contract, and
it does not apply to the cleaning of furniture that is soiled through everyday
use. Any other application not approved by Guardsman may void this warranty. If
your furniture requires cleaning during the warranty period, please contact
Guardsman for an authorised cleaner in your area.
Warranty Service Procedure: How to Get Assistance
If you require assistance with your Guardsman 5-Year Product
Warranty, please contact Customer Service using the following details:
Telephone: Australia Toll free: 1800 249 252 New Zealand Toll
free: 0800 442 343
Online: Web: www.guardsmanaustralia.com Email: info@guardsmanaustralia.com
When contacting Guardsman, please have the following information
on hand to assist with your enquiry or claim:
• Purchase details and a description of the upholstered
furniture • Proof of purchase of the Guardsman Fabric Care Collection from your
furniture retailer • The Guardsman 5-Year Product Warranty number on the front
cover of your booklet • Specific details of the stain or damage and how it
occurred • Your name, address, and day/evening telephone number.
Disclaimer
Of Liability
Disclaimer of Liability The following terms and conditions
apply to the use of Guardsman's products and services. By purchasing and using
any Guardsman product or service, you agree to these terms and conditions.
Under no circumstances shall coverage under the warranty extend to any loss or
damage to a person or property, direct, consequential, or incidental, arising
from use of or inability to use the product. Guardsman acknowledges that our
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or a refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
Privacy
Policy Your privacy is important to Guardsman. If you register your warranty or
contact Guardsman Australia Pty Ltd or an affiliate regarding this product,
your personal information will be collected, handled, and used by Guardsman in
accordance with its Privacy Policy, which can be found at www.guardsmanaustralia.com/en/privacy. If
you have any questions about the Privacy Policy, please contact Guardsman via
one of the following methods:
Postal mail to 13 Columbia Way,
Baulkham Hills NSW 2153
Email to info@guardsmanaustralia.com.au
Telephone on 1800 249 252
Fabric
Spot Removal Procedures To remove most stains and spills from your upholstered
furniture, we recommend the following basic steps for spot cleaning. Please
note that these spot cleaning procedures are for spot cleaning only, not for
overall cleaning. Before calling Guardsman's Customer Service, try to remove
stains yourself while they are still fresh.
Fabric
Cleaner Level 1
Apply Fabric Cleaner Level 1
directly onto a clean cloth and gently blot over the stain repeatedly
until it disappears. Do not rub.
To prevent ring formation, dry
the area with a hairdryer on a cool setting (or a small fan if a hairdryer
is not available) being careful not to overheat the fabric.
If the stain remains, use Level 2
Cleaner.
Fabric
Deep Cleaner Level 2
Apply Fabric Deep Cleaner Level 2
directly onto the stain. Do not rub.
Blot with a clean cloth to lift
and remove the stain, repeating as needed with a clean section of the
cloth until the stain is removed.
Once the stain is removed, blot
the area with Level 1 applied to a cleaning cloth.
To help prevent ring formation,
dry the area using a hair dryer on cool setting (or a small fan if a hair
dryer is not available) being careful not to overheat the fabric.
TIP:
When working on a cushion with a zipper, unzip and place a clean white towel
under the spot before working on the area.
APPLY:
Cleaning products should be applied to the clean application cloth enclosed in
the Care Collection pack.