Leather Care Collection - 5 Year Product Warranty

Furniture Care: Leather Care Collection - 5 Year Product Warranty

Protect your new furniture from accidental stains and damage caused by everyday use with our 5-year product protection warranty, developed in collaboration with our partner, Guardsman. This warranty provides peace of mind and ensures that your sofa remains in good condition for years to come.

To learn more about our Leather Care Collection, download a copy of the book or read the full details below.

What You’re Covered For

The Leather Care Collection provides coverage for a variety of stains, including but not limited to those caused by food, human and pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood, acids, bleach, corrosives, cosmetics, glues, waxes, chewing gum, paint, crayons, fake tan, and hair dyes. Additionally, accidental damages such as rips, tears, cuts, and burns are also covered. For further information about what is included and excluded in the coverage, please refer to the terms and conditions listed below.

Financial Peace of Mind

A single panel replacement for a sofa can be an expensive affair, costing upwards of $400. But with a fabric or leather furniture care warranty, you can claim for genuine accidents as many times as needed over a five-year period, up to the furniture's original purchase price. Refer to the terms and conditions for more information.

Leather Protection - Product Warranty

Accidental stains and damage are a part of life, but that doesn't mean you have to let them ruin your new leather furniture. With the Guardsman Leather Protection Product Warranty, you get 5 years of coverage against any accidental stains or damage. Whether it's a spill from a dinner party or damage from your pet, your warranty ensures that your leather lounge, dining, or bedroom furniture is protected for five years. So, you can relax and enjoy your home without worrying about unexpected incidents.

Warranty Coverage Details

Enjoy complete peace of mind for the next 5 years with the Guardsman Leather Protection Product Warranty, which offers comprehensive protection against all accidental stains and damage to your leather furniture.

What Happens If Your Furniture Can’t Be Fixed or Cleaned?

The Guardsman customer service team will explore various solutions to determine the most suitable option for you, which may involve replacing cushions or cushion covers, recovering the area with new Leather, or in certain cases, even replacing the entire piece of furniture!

What’s Included

• The Leather Care Collection Kit: 250ml Leather Protector, 250ml Leather Cleaner, 3 x Ink Remover Wipes
• Access to a toll-free professional telephone advisory service that provides guidance on how to manage accidental stains and damage.
• All covered claims include the added bonus of free in-home visits by an authorized technician to eliminate accidental stains and fix any accidental damage, at no extra cost to you.

Are The Leather Products Safe

Guardsman Leather products are not only safe for your family and pets, but also eco-friendly. Ideal for household use with peace of mind.

Our leather care products work on aniline, semi-aniline, pigmented, bycast, top-coated leathers, vinyl and PU - but not nubuck or suede. Avoid using Ink Remover Wipes on aniline or pull-up/waxed leathers.

Guardsman stands behind their products with guarantees that are protected by the Australian Consumer Law. If the goods fail to be of acceptable quality, you can have them repaired or replaced. For major failures, you are entitled to a refund or replacement, and you can also receive compensation for any other reasonably foreseeable loss or damage.

Who Are Guardsman?

Since 1915, Guardsman has been a trusted authority in furniture care and repair. With our Furniture Care Product Warranties, you can confidently enjoy your leather furniture as it was intended - for everyday use, relaxation, and entertaining loved ones - without the worry of unexpected mishaps. Explore the complete Care Collection available from Warehouse Furniture Clearance.

How Can I file A Claim with Guardsman?

• Contact Guardsman within 5 business days of the stain or damage occurring.
• Make sure to identify the cause of the accidental stain or damage.
• Have your furniture invoice and Guardsman Warranty ready.
• Let Guardsman take care of the rest.

Understanding The Terms and Conditions

We highly suggest that you review the complete terms and conditions before making a purchase. You can obtain a copy of the applicable warranty book from your retailer or visit the Guardsman website at www.guardsmanaustralia.com.

Product protection warranty is provided by:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com

See full terms & conditions below or ask in store for more information.

Guardsman Leather Care Collection Including 5 Year Product Warranty

You can download a copy of the Warehouse Furniture Clearance Leather Care Collection Warranty Information or read below for full details.

Congratulations and thank you for choosing the Guardsman Leather Care Collection Including 5 Year Product Warranty to protect and maintain your new leather furniture.

With the Guardsman Leather Care Collection and a small amount of care, your new leather furniture should give you years of enjoyable use.

Correct and regular use of the Guardsman Leather Protector and Leather Cleaner will assist in maintaining the quality of your new valuable leather investment, as well as retain its beauty and appearance. It will also help professional technicians to remove a stain or repair a damaged area should this occur.

The Guardsman Leather Care Collection Kit Includes:

1 x 250ml Leather Clean & Renew

1 x 250ml Leather Protect & Preserve

3 x Ink Remover Wipes

Application Cloths and Sponges

Guardsman’s 5 Year Product Warranty

• Important Care Tips:
• Dust regularly to avoid damage to your top coat.
• Always follow Leather Cleaner with the application of Leather Protector.
• Attend to ink stains immediately.
• If on any prescription medication, avoid your skin touching the leather (medication will damage the top coat). Clean and Protect more regularly as below.            
• Clean 6 to 12 times per year and always follow up with Leather Protector.
• Call 1800 249 252 Monday - Friday, 8.30am - 5.00pm AEST for help.

This warranty does not cover any defects which are subject to manufacturer’s recall or which are covered under a manufacturer’s program of reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of the furniture.

Benefit Statement and Guardsman Leather Care Collection Warranty Terms and Conditions.

1. The Guardsman Leather Care Collection includes:
   1 x Leather Cleaner, 1 x Leather Protector, 3 x Ink Remover Wipes, Reverse Use Sponge, Application Cloth, Cleaning Cloth and Guardsman’s 5 Year Product Warranty.

1A. The Guardsman Leather Care Collection Including 5 Year Product Warranty is only available when you purchase your new leather furniture from your furniture retailer.

1B. The new leather furniture must be delivered to you in a clean (soil free) and undamaged state. The Guardsman Leather Protector should be applied to the furniture immediately after you receive it, in accordance with the instructions for use set out on the product packaging, prior to the use of the furniture.

1C. The furniture must be cared for and maintained during the 5 year warranty period in accordance with the care and cleaning instructions set out on the bottles of the Guardsman Leather Protector and Guardsman Leather Cleaner.

1D. The use of any leather cleaner or protector on the furniture other than Guardsman Leather Cleaner or Protector may void this warranty.

1E. The Guardsman Leather Care Collection is not suitable for Nubuck and Suede finished leathers and the warranty won’t apply to these leathers.

2. Subject to the terms and conditions outlined in this booklet, the Guardsman Leather Care Collection will help protect your leather furniture against:

• ALL ACCIDENTAL STAINS
• ACCIDENTAL DAMAGE including rips, cuts, tears and burns
• HUMAN AND PET BODILY FLUIDS
• BALLPOINT PEN AND LIPSTICK

3. If you, as the original purchaser, use the Guardsman Leather Care Collection Including 5 Year Product Warranty to protect, clean and care for your new leather furniture, Guardsman will, subject to the terms of this warranty clean, repair or at their discretion, replace any area of the furniture’s leather that is damaged within 5 years of the date the furniture was purchased by you because of the failure of the Guardsman Leather Care Collection to protect your leather furniture from the matters noted in clause 2.

3A. The furniture may only be used in the home for private and domestic purposes in Australia and New Zealand. The furniture is exclusively used indoors for private and domestic purposes and is not abused or misused (does not apply to commercial purposes such as hotels, rental properties, boarding houses etc)

3B. You must promptly attend to any stain or other damage to the leather in accordance with the leather care and cleaning instruction set out on the bottles of Guardsman Cleaner and Protector. You may also contact Guardsman’s Customer Service for cleaning advice.

3C. Guardsman Customer Service must be notified of a claim under this warranty within 5 days of the stain (if it cannot be removed) or damage occurring to the leather. Prompt notice is required as the longer a problem is left untreated the harder it is to rectify. You must be able to identify the cause of the stain. If you can not identify the cause of the stain Guardsman’s obligation under this warranty is limited to 1 professional cleaning of the stain and the additional benefits in Clause 4 below do not apply.

4. If you cannot remove a stain or the leather is otherwise damaged, you should contact Guardsman Customer Service in accordance with Clause 3C and Guardsman will arrange for a leather care technician to visit your home to service the stained or damaged area of the leather at no cost to you during the 5 year warranty period. Should the leather care technician be unable to remove the stain or repair the damaged area Guardsman will arrange for the stained or damaged area of leather to be replaced at no cost to you.

4A. If a stain or damage cannot be removed or repaired, Guardsman will endeavor to obtain the original leather or similar leather coloured to match the original leather to replace the stained or damaged area.

Guardsman cannot guarantee an exact colour match due to variations in dye lots. If the colour match is not reasonably acceptable, Guardsman, at our discretion, will replace the affected lounge chair or suite, or you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Leather Care Collection Kit and the Guardsman Product Warranty will cease.

5.In all cases Guardsman’s financial liability under this warranty will be limited to a maximum amount equal to the actual purchase price of the furniture or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this warranty is deemed to be complete. If a total replacement of the furniture is undertaken by Guardsman, (at their sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and the new furniture will not be covered under this warranty. In those circumstances this warranty will come to an end.

Warranty Exclusions

Guardsman is not responsible for damage to the leather:

caused by, or arising from, an inherent defect in the leather or the furniture or the manufacturing process (including stitching);

caused to the leather prior to or on delivery or during shipment of the furniture or before the application of the Guardsman Leather Protector;

caused by normal wear and tear, including cracking and peeling, soiling from accumulated perspiration, body or hair oils, fading or colour loss, or resulting in an odour being impregnated in, or emanating from, the leather;

in respect of which a claim may be made against an insurance company or against the manufacturer and/or supplier of the furniture;

caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (stains caused by animal bodily fluids allowed) or other agent or by sunlight (including fading), storm and tempest, lightning, fire, flooding, explosion, earthquake, aircraft or other vehicle impact, or by unusual use of the furniture;             

resulting from a failure to pre-test the leather with the Guardsman leather care products in accordance with the care and cleaning instructions on the bottles of the Guardsman Leather Protector and Guardsman Leather Cleaner;

as a result of animal damage;

from dye transfer from furniture accessories and rugs.

Disclaimer Of Liability

Under no circumstances shall coverage under the warranty extend to any loss or damage to a person or property, direct, consequential or incidental, arising from use of or inability to use the Product.  This Guardsman Product Warranty does not cover any defects which are subject to manufacturers recall or which are covered under a manufacturers program or reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of any good to which a product covered by the Guardsman Product Warranty has been applied. This Guardsman Warranty does not exclude or restrict any condition or warranty imposed or implied by any consumer legislation operating in Australia or New Zealand.

Guardsman stands behind their products with guarantees that are protected by the Australian Consumer Law. If the goods fail to be of acceptable quality, you can have them repaired or replaced. For major failures, you are entitled to a refund or replacement, and you can also receive compensation for any other reasonably foreseeable loss or damage.

Privacy Policy

If you provide information to Guardsman Australia Pty Ltd or its affiliates (Guardsman) regarding this product, your personal information will be collected, managed and used by Guardsman in accordance with its Privacy Policy, which is available at www.guardsmanaustralia.com/en/privacy.

If you have any questions about the Privacy Policy, you can contact Guardsman in any of the following ways:

Post to 13 Columbia Way, Baulkham Hills NSW 2153;

Email to info@guardsmanaustralia.com.au; or

Telephone on 1800 249 252