WAREHOUSE SALE EVENT - ON NOW

Furniture Care: Leather Care Collection - 5 Year Product Warranty

Protect your new furniture from accidental stains and damage caused by everyday use with our 5-year product protection warranty, developed in collaboration with our partner, Guardsman. This warranty provides peace of mind and ensures that your sofa remains in good condition for years to come.

To learn more about our Leather Care Collection, download a copy of the book or read the full details below.

What You’re Covered For

The Leather Care Collection provides coverage for a variety of stains, including but not limited to those caused by food, human and pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood, acids, bleach, corrosives, cosmetics, glues, waxes, chewing gum, paint, crayons, fake tan, and hair dyes. Additionally, accidental damages such as rips, tears, cuts, and burns are also covered. For further information about what is included and excluded in the coverage, please refer to the terms and conditions listed below.

Financial Peace of Mind

A single panel replacement for a sofa can be an expensive affair, costing upwards of $400. But with a fabric or leather furniture care warranty, you can claim for genuine accidents as many times as needed over a five-year period, up to the furniture's original purchase price. Refer to the terms and conditions for more information.

Leather Protection - Product Warranty

Accidental stains and damage are a part of life, but that doesn't mean you have to let them ruin your new leather furniture. With the Guardsman Leather Protection Product Warranty, you get 5 years of coverage against any accidental stains or damage. Whether it's a spill from a dinner party or damage from your pet, your warranty ensures that your leather lounge, dining, or bedroom furniture is protected for five years. So, you can relax and enjoy your home without worrying about unexpected incidents.

Warranty Coverage Details

Enjoy complete peace of mind for the next 5 years with the Guardsman Leather Protection Product Warranty, which offers comprehensive protection against all accidental stains and damage to your leather furniture.

What Happens If Your Furniture Can’t Be Fixed or Cleaned?

The Guardsman customer service team will explore various solutions to determine the most suitable option for you, which may involve replacing cushions or cushion covers, recovering the area with new Leather, or in certain cases, even replacing the entire piece of furniture!

What’s Included

  • The Leather Care Collection Kit: 250ml Leather Protector, 250ml Leather Cleaner, 3 x Ink Remover Wipes
  • Access to a toll-free professional telephone advisory service that provides guidance on how to manage accidental stains and damage.
  • All covered claims include the added bonus of free in-home visits by an authorized technician to eliminate accidental stains and fix any accidental damage, at no extra cost to you.

Are The Leather Products Safe

Guardsman Leather products are not only safe for your family and pets, but also eco-friendly. Ideal for household use with peace of mind.

Our leather care products work on aniline, semi-aniline, pigmented, bycast, top-coated leathers, vinyl and PU - but not nubuck or suede. Avoid using Ink Remover Wipes on aniline or pull-up/waxed leathers.

Guardsman stands behind their products with guarantees that are protected by the Australian Consumer Law. If the goods fail to be of acceptable quality, you can have them repaired or replaced. For major failures, you are entitled to a refund or replacement, and you can also receive compensation for any other reasonably foreseeable loss or damage.

Who Are Guardsman?

Since 1915, Guardsman has been a trusted authority in furniture care and repair. With our Furniture Care Product Warranties, you can confidently enjoy your leather furniture as it was intended - for everyday use, relaxation, and entertaining loved ones - without the worry of unexpected mishaps. Explore the complete Care Collection available from Warehouse Furniture Clearance.

How Can I file A Claim with Guardsman?

  • Contact Guardsman within 5 business days of the stain or damage occurring.
  • Make sure to identify the cause of the accidental stain or damage.
  • Have your furniture invoice and Guardsman Warranty ready.
  • Let Guardsman take care of the rest.

Understanding The Terms and Conditions

We highly suggest that you review the complete terms and conditions before making a purchase. You can obtain a copy of the applicable warranty book from your retailer or visit the Guardsman website at www.guardsmanaustralia.com.

Product protection warranty is provided by:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com

See full terms & conditions below or ask in store for more information.

Guardsman Leather Care Collection Including 5 Year Product Warranty

You can download a copy of the Warehouse Furniture Clearance Leather Care Collection Warranty Information or read below for full details.

Congratulations and thank you for choosing the Guardsman Leather Care Collection Including 5 Year Product Warranty to protect and maintain your new leather furniture.

With the Guardsman Leather Care Collection and a small amount of care, your new leather furniture should give you years of enjoyable use.

Correct and regular use of the Guardsman Leather Protector and Leather Cleaner will assist in maintaining the quality of your new valuable leather investment, as well as retain its beauty and appearance. It will also help professional technicians to remove a stain or repair a damaged area should this occur.

The Guardsman Leather Care Collection Kit Includes:

1 x 250ml Leather Clean & Renew

1 x 250ml Leather Protect & Preserve

3 x Ink Remover Wipes

Application Cloths and Sponges

Guardsman’s 5 Year Product Warranty

  • Important Care Tips:
  • Dust regularly to avoid damage to your top coat.
  • Always follow Leather Cleaner with the application of Leather Protector.
  • Attend to ink stains immediately.
  • If on any prescription medication, avoid your skin touching the leather (medication will damage the top coat). Clean and Protect more regularly as below.            
  • Clean 6 to 12 times per year and always follow up with Leather Protector.
  • Call 1800 249 252 Monday - Friday, 8.30am - 5.00pm AEST for help.

This warranty does not cover any defects which are subject to manufacturer’s recall or which are covered under a manufacturer’s program of reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of the furniture.

Benefit Statement and Guardsman Leather Care Collection Warranty Terms and Conditions.

  1. The Guardsman Leather Care Collection includes:
    1 x Leather Cleaner, 1 x Leather Protector, 3 x Ink Remover Wipes, Reverse Use Sponge, Application Cloth, Cleaning Cloth and Guardsman’s 5 Year Product Warranty.

1A. The Guardsman Leather Care Collection Including 5 Year Product Warranty is only available when you purchase your new leather furniture from your furniture retailer.

1B. The new leather furniture must be delivered to you in a clean (soil free) and undamaged state. The Guardsman Leather Protector should be applied to the furniture immediately after you receive it, in accordance with the instructions for use set out on the product packaging, prior to the use of the furniture.

1C. The furniture must be cared for and maintained during the 5 year warranty period in accordance with the care and cleaning instructions set out on the bottles of the Guardsman Leather Protector and Guardsman Leather Cleaner.

1D. The use of any leather cleaner or protector on the furniture other than Guardsman Leather Cleaner or Protector may void this warranty.

1E. The Guardsman Leather Care Collection is not suitable for Nubuck and Suede finished leathers and the warranty won’t apply to these leathers.

  1. Subject to the terms and conditions outlined in this booklet, the Guardsman Leather Care Collection will help protect your leather furniture against:
  • ALL ACCIDENTAL STAINS
  • ACCIDENTAL DAMAGE including rips, cuts, tears and burns
  • HUMAN AND PET BODILY FLUIDS
  • BALLPOINT PEN AND LIPSTICK
  1. If you, as the original purchaser, use the Guardsman Leather Care Collection Including 5 Year Product Warranty to protect, clean and care for your new leather furniture, Guardsman will, subject to the terms of this warranty clean, repair or at their discretion, replace any area of the furniture’s leather that is damaged within 5 years of the date the furniture was purchased by you because of the failure of the Guardsman Leather Care Collection to protect your leather furniture from the matters noted in clause 2.

3A. The furniture may only be used in the home for private and domestic purposes in Australia and New Zealand. The furniture is exclusively used indoors for private and domestic purposes and is not abused or misused (does not apply to commercial purposes such as hotels, rental properties, boarding houses etc)

3B. You must promptly attend to any stain or other damage to the leather in accordance with the leather care and cleaning instruction set out on the bottles of Guardsman Cleaner and Protector. You may also contact Guardsman’s Customer Service for cleaning advice.

3C. Guardsman Customer Service must be notified of a claim under this warranty within 5 days of the stain (if it cannot be removed) or damage occurring to the leather. Prompt notice is required as the longer a problem is left untreated the harder it is to rectify. You must be able to identify the cause of the stain. If you can not identify the cause of the stain Guardsman’s obligation under this warranty is limited to 1 professional cleaning of the stain and the additional benefits in Clause 4 below do not apply.

  1. If you cannot remove a stain or the leather is otherwise damaged, you should contact Guardsman Customer Service in accordance with Clause 3C and Guardsman will arrange for a leather care technician to visit your home to service the stained or damaged area of the leather at no cost to you during the 5 year warranty period. Should the leather care technician be unable to remove the stain or repair the damaged area Guardsman will arrange for the stained or damaged area of leather to be replaced at no cost to you.

4A. If a stain or damage cannot be removed or repaired, Guardsman will endeavor to obtain the original leather or similar leather coloured to match the original leather to replace the stained or damaged area.

Guardsman cannot guarantee an exact colour match due to variations in dye lots. If the colour match is not reasonably acceptable, Guardsman, at our discretion, will replace the affected lounge chair or suite, or you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Leather Care Collection Kit and the Guardsman Product Warranty will cease.

5.In all cases Guardsman’s financial liability under this warranty will be limited to a maximum amount equal to the actual purchase price of the furniture or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this warranty is deemed to be complete. If a total replacement of the furniture is undertaken by Guardsman, (at their sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and the new furniture will not be covered under this warranty. In those circumstances this warranty will come to an end.

Warranty Exclusions

Guardsman is not responsible for damage to the leather:

caused by, or arising from, an inherent defect in the leather or the furniture or the manufacturing process (including stitching);

caused to the leather prior to or on delivery or during shipment of the furniture or before the application of the Guardsman Leather Protector;

caused by normal wear and tear, including cracking and peeling, soiling from accumulated perspiration, body or hair oils, fading or colour loss, or resulting in an odour being impregnated in, or emanating from, the leather;

in respect of which a claim may be made against an insurance company or against the manufacturer and/or supplier of the furniture;

caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (stains caused by animal bodily fluids allowed) or other agent or by sunlight (including fading), storm and tempest, lightning, fire, flooding, explosion, earthquake, aircraft or other vehicle impact, or by unusual use of the furniture;             

resulting from a failure to pre-test the leather with the Guardsman leather care products in accordance with the care and cleaning instructions on the bottles of the Guardsman Leather Protector and Guardsman Leather Cleaner;

as a result of animal damage;

from dye transfer from furniture accessories and rugs.

Disclaimer Of Liability

Under no circumstances shall coverage under the warranty extend to any loss or damage to a person or property, direct, consequential or incidental, arising from use of or inability to use the Product.  This Guardsman Product Warranty does not cover any defects which are subject to manufacturers recall or which are covered under a manufacturers program or reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of any good to which a product covered by the Guardsman Product Warranty has been applied. This Guardsman Warranty does not exclude or restrict any condition or warranty imposed or implied by any consumer legislation operating in Australia or New Zealand.

Guardsman stands behind their products with guarantees that are protected by the Australian Consumer Law. If the goods fail to be of acceptable quality, you can have them repaired or replaced. For major failures, you are entitled to a refund or replacement, and you can also receive compensation for any other reasonably foreseeable loss or damage.

Privacy Policy

If you provide information to Guardsman Australia Pty Ltd or its affiliates (Guardsman) regarding this product, your personal information will be collected, managed and used by Guardsman in accordance with its Privacy Policy, which is available at www.guardsmanaustralia.com/en/privacy.

If you have any questions about the Privacy Policy, you can contact Guardsman in any of the following ways:

Post to 13 Columbia Way, Baulkham Hills NSW 2153;

Email to info@guardsmanaustralia.com.au; or

Telephone on 1800 249 252

Product protection
warranty is provided by:

To make a claim for a guardsman warranty head to the link below:

Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com


Fabric & General Warranty Information:

Furniture Care:
Fabric Care Collection - 5 Year Product Warranty

If you
want to protect your new furniture from accidental stains and damage, consider
our 5 year product protection warranty. Developed in collaboration with our
partner, Guardsman, this warranty offers comprehensive coverage for your sofa.

What's
Covered? Our Fabric Care Collection Book offers full details, but in summary,
you'll be covered for:

Stains caused by food, human and
pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood,
acids, bleach and corrosives, cosmetics, glues, waxes, chewing gum, paint,
crayons, fake tan and hair dyes.

Accidental damage including rips,
tears, cuts and burns.

You'll
also receive valuable financial protection, as you can make as many claims over
five years as you have genuine accidents, up to the original purchase price of
your furniture (terms and conditions apply).

Fabric
Protection - Product Warranty Our Fabric Protection Product Warranty provides
five years of protection against all accidental stains and accidental damage.
This way, you can enjoy your fabric lounge, dining or bedroom furniture without
worrying about stains or damage caused by accidents.

What's
Covered? Your Fabric Protection Product Warranty covers ALL ACCIDENTAL STAINS
AND ACCIDENTAL DAMAGE FOR 5 YEARS.

What
If You Can't Clean Or Repair My Furniture? Our customer service team will
investigate various options to find the best solution for you, including
replacing cushions or cushion covers, recovering the area with new fabric, and
in some cases, even replacing the piece of furniture!

What
Do I Get? When you purchase our Fabric Care Collection, you'll receive:

A Fabric Care Collection Kit,
which includes Fabric Protector, 250ml Level 1 Fabric Cleaner, and 125ml
Fabric Deep Cleaner Level 2.

Toll-free professional telephone
advisory service on how to handle accidental stains and damage.

Free in-home visits by an
authorized technician to remove accidental stains and fix accidental
damage on any covered claim.

Is The
Fabric Protector Safe? Absolutely. Guardsman Fabric Protectors are
environmentally friendly, designed for household use, and safe for kids,
adults, and pets.

Please
note that fabric care products are not suitable for use on silk. See warranty
book terms and conditions for full dye transfer coverage. Also, Guardsman goods
come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or a refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.

As
always, terms and conditions apply. Please refer to the warranty details below
for full details.



WHO ARE GUARDSMAN
REWRITTEN

Guardsman
is a well-known furniture care and repair expert that has been in the business
since 1915. Their Furniture Care Product Warranties guarantee that you can
enjoy your fabric furniture for its intended purpose without worrying about
potential damage.

Guardsman
Fabric Care Collection and Product Warranty

Congratulations
on selecting the Guardsman Fabric Care Collection, which includes a 5-year
product warranty. By using the Guardsman Fabric Protector and Fabric Cleaners
as recommended, you can ensure the longevity of your fabric furniture
investment.

The
Guardsman Fabric Care Collection kit includes:

1 x Fabric Protector aerosol for
1 seat or 2 x Fabric Protector aerosols for 2-3 and 4-8 seats

1 x 250ml Fabric Cleaner Level 1

1 x 125ml Fabric Deep Cleaner
Level 2

Application cloths and sponges

Guardsman’s 5-year product
warranty

Please
note that this warranty does not cover manufacturer defects or defects covered
under a manufacturer’s reimbursement program. For more information, please read
the full terms and conditions, which are available at www.guardsmanaustralia.com or
through your retailer.

Making
a Claim

If you
need to make a claim, please follow these simple steps:

Contact Guardsman within five
business days of the damage or stain occurring.

Be prepared to identify the cause
of the accidental damage or stain.

Have your furniture invoice and
Guardsman Warranty readily available.

Leave the rest to Guardsman.

Fine
Print

We
recommend that you read the full terms and conditions before making a purchase.
Your retailer can provide you with a copy of the appropriate warranty book, or
you can visit www.guardsmanaustralia.com for
more information. The product protection warranty is provided by Guardsman
Australia Pty Ltd. For any questions or concerns, please call 1800 249 252 or
email info@guardsmanaustralia.com.



Benefit Statement and Guardsman Fabric
Care Collection Warranty Terms and Conditions

Benefit Statement and Guardsman Fabric Care Collection
Warranty: What You Need to Know

The Guardsman
Fabric Care Collection is a comprehensive warranty package that includes fabric
protection and a 5-year product warranty. This package is available to
customers who purchase new upholstered furniture from a furniture retailer. By
following the care and maintenance instructions outlined in the warranty book,
you can enjoy the following benefits subject to the terms and conditions listed
below:

Guardsman Product Warranty:
Protection Against Accidental Damage The Guardsman Product Warranty
protects your new furniture against all accidental stains, accidental
damage including rips, cuts, tears, and burns, human and pet bodily
fluids, ballpoint pen, and lipstick. This warranty is subject to the
following conditions:

Guardsman Fabric Protector is
applied to the furniture immediately after you receive it, following the
instructions set out in the product packaging.

You are the original purchaser.

The furniture is located in
Australia or New Zealand.

The furniture is used exclusively
indoors for private and domestic purposes and is not abused or misused
(this does not apply to commercial purposes such as hotels, rental
properties, boarding houses, etc.).

The furniture is received from
your furniture retailer without any stains or damage.

The terms and conditions listed
in the warranty book are met.

Stain Removal If within 5 years
after applying the Product to your new furniture, the covering upholstery
of the treated upholstered furniture is stained and cannot be removed
using the cleaning methods outlined in the warranty book, Guardsman will
arrange for a professional technician to clean the affected area at no
cost to you. However, please note:

You must be able to identify the
stain so that the technician can use the correct cleaning method for the
best results. If you cannot identify the cause of the stain, Guardsman
cannot guarantee removal of the stain.

You must notify Guardsman of the
stain's details within 5 days of the stain occurring. If Guardsman is not
notified within 5 days, their obligation under the Guardsman Product
Warranty is limited to 1 attempt by a professional cleaning technician to
clean that particular stain.

Accidental Damage Should the
covering upholstery on your new furniture be accidentally damaged by a
rip, tear, cut, or burn, Guardsman will arrange for a repair technician to
fix the accidental damage. However:

You must notify Guardsman of the
damage's details within 5 days of the damage occurring.

Replacement If the technician is
unable to clean or repair (as set out in condition 2 and 3 above) the
affected area, Guardsman will arrange for the affected area to be replaced
in the original covering upholstery at no cost to you. However:

If the original covering
upholstery is no longer available, you may choose to recover the affected
area with a covering upholstery of your choice to the same value as the
original covering upholstery. If this is not acceptable, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
cease.

If the original covering
upholstery is available, Guardsman cannot guarantee the exact color match
due to dye lot variations and upholstery fading. In these circumstances,
Guardsman's obligation is to provide the closest possible color match
available at the time. If this is not acceptable to you, you can elect for
a full refund from Guardsman, and the Guardsman Product Warranty will
cease.

Financial Liability In all cases,
Guardsman's financial liability under this warranty will be limited to a
maximum amount equal to the actual purchase price of the furniture or
Guardsman's purchase price, whichever is lesser. If a total replacement of
the furniture is undertaken by Guardsman (at their sole discretion), for
whatever reason, the replaced furniture becomes the property of Guardsman,
and the new furniture will not be covered under this warranty. In those circumstances this
warranty will come to an end.

Warranty Exclusions: What Is Not Covered

Guardsman, the provider of the 5-Year Product Warranty, does not
take responsibility for any damage to the upholstery, which includes:

Please note that this warranty is not a cleaning contract, and
it does not apply to the cleaning of furniture that is soiled through everyday
use. Any other application not approved by Guardsman may void this warranty. If
your furniture requires cleaning during the warranty period, please contact
Guardsman for an authorised cleaner in your area.

Warranty Service Procedure: How to Get Assistance

If you require assistance with your Guardsman 5-Year Product
Warranty, please contact Customer Service using the following details:

Telephone: Australia Toll free: 1800 249 252 New Zealand Toll
free: 0800 442 343

Online: Web: www.guardsmanaustralia.com Email: info@guardsmanaustralia.com

When contacting Guardsman, please have the following information
on hand to assist with your enquiry or claim:

• Purchase details and a description of the upholstered
furniture • Proof of purchase of the Guardsman Fabric Care Collection from your
furniture retailer • The Guardsman 5-Year Product Warranty number on the front
cover of your booklet • Specific details of the stain or damage and how it
occurred • Your name, address, and day/evening telephone number.

 

Disclaimer
Of Liability

Disclaimer of Liability The following terms and conditions
apply to the use of Guardsman's products and services. By purchasing and using
any Guardsman product or service, you agree to these terms and conditions.
Under no circumstances shall coverage under the warranty extend to any loss or
damage to a person or property, direct, consequential, or incidental, arising
from use of or inability to use the product. Guardsman acknowledges that our
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or a refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.

Privacy
Policy Your privacy is important to Guardsman. If you register your warranty or
contact Guardsman Australia Pty Ltd or an affiliate regarding this product,
your personal information will be collected, handled, and used by Guardsman in
accordance with its Privacy Policy, which can be found at www.guardsmanaustralia.com/en/privacy. If
you have any questions about the Privacy Policy, please contact Guardsman via
one of the following methods:

Postal mail to 13 Columbia Way,
Baulkham Hills NSW 2153

Email to info@guardsmanaustralia.com.au

Telephone on 1800 249 252

Fabric
Spot Removal Procedures To remove most stains and spills from your upholstered
furniture, we recommend the following basic steps for spot cleaning. Please
note that these spot cleaning procedures are for spot cleaning only, not for
overall cleaning. Before calling Guardsman's Customer Service, try to remove
stains yourself while they are still fresh.

Fabric
Cleaner Level 1

Apply Fabric Cleaner Level 1
directly onto a clean cloth and gently blot over the stain repeatedly
until it disappears. Do not rub.

To prevent ring formation, dry
the area with a hairdryer on a cool setting (or a small fan if a hairdryer
is not available) being careful not to overheat the fabric.

If the stain remains, use Level 2
Cleaner.

Fabric
Deep Cleaner Level 2

Apply Fabric Deep Cleaner Level 2
directly onto the stain. Do not rub.

Blot with a clean cloth to lift
and remove the stain, repeating as needed with a clean section of the
cloth until the stain is removed.

Once the stain is removed, blot
the area with Level 1 applied to a cleaning cloth.

To help prevent ring formation,
dry the area using a hair dryer on cool setting (or a small fan if a hair
dryer is not available) being careful not to overheat the fabric.

TIP:
When working on a cushion with a zipper, unzip and place a clean white towel
under the spot before working on the area.

APPLY:
Cleaning products should be applied to the clean application cloth enclosed in
the Care Collection pack.