Fabric Care Collection - 5 Year Product Warranty

Furniture Care: Fabric Care Collection - 5 Year Product Warranty

Protect your new furniture from accidental stains and damage caused by everyday use with our 5-year product protection warranty, developed in collaboration with our partner, Guardsman. This warranty provides peace of mind and ensures that your sofa remains in good condition for years to come.

To learn more about our Fabric Care Collection, download a copy of the book or read the full details below.

What You’re Covered For

The Furniture Care Collection provides coverage for a variety of stains, including but not limited to those caused by food, human and pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood, acids, bleach, corrosives, cosmetics, glues, waxes, chewing gum, paint, crayons, fake tan, and hair dyes. Additionally, accidental damages such as rips, tears, cuts, and burns are also covered. For further information about what is included and excluded in the coverage, please refer to the terms and conditions listed below.

Financial Peace of Mind

A single panel replacement for a sofa can be an expensive affair, costing upwards of $400. But with a fabric or leather furniture care warranty, you can claim for genuine accidents as many times as needed over a five-year period, up to the furniture's original purchase price. Refer to the terms and conditions for more information.

Fabric Protection - Product Warranty

Accidental stains and damage are a part of life, but that doesn't mean you have to let them ruin your new fabric furniture. With the Guardsman Fabric Protection Product Warranty, you get 5 years of coverage against any accidental stains or damage. Whether it's a spill from a dinner party or damage from your pet, your warranty ensures that your fabric lounge, dining, or bedroom furniture is protected for five years. So, you can relax and enjoy your home without worrying about unexpected incidents.

Warranty Coverage Details

Enjoy complete peace of mind for the next 5 years with the Guardsman Fabric Protection Product Warranty, which offers comprehensive protection against all accidental stains and damage to your fabric furniture.

What Happens If Your Furniture Can’t Be Fixed or Cleaned?

The Guardsman customer service team will explore various solutions to determine the most suitable option for you, which may involve replacing cushions or cushion covers, recovering the area with new fabric, or in certain cases, even replacing the entire piece of furniture!

What’s Included?

• The Fabric Care Collection Kit contains 1 x Fabric Protector aerosol, a 250ml Level 1 Fabric Cleaner, and a 125ml Fabric Deep Cleaner Level 2.
• Access to a toll-free professional telephone advisory service that provides guidance on how to manage accidental stains and damage.
• All covered claims include the added bonus of free in-home visits by an authorized technician to eliminate accidental stains and fix any accidental damage, at no extra cost to you.

Is The Fabric Protector Safe?

Guardsman Fabric Protectors are designed to be environmentally friendly and safe for use in households with kids, adults, and pets.

It's important to note that fabric care products are not suitable for use on silk. Please consult the warranty book for complete information on dye transfer coverage.

Who Are Guardsman?

Since 1915, Guardsman has been a trusted authority in furniture care and repair. With our Furniture Care Product Warranties, you can confidently enjoy your fabric furniture as it was intended - for everyday use, relaxation, and entertaining loved ones - without the worry of unexpected mishaps. Explore the complete Care Collection available from Warehouse Furniture Clearance.

How Can I file A Claim with Guardsman?

• Contact Guardsman within 5 business days of the stain or damage occurring.
• Make sure to identify the cause of the accidental stain or damage.
• Have your furniture invoice and Guardsman Warranty ready.
• Let Guardsman take care of the rest.

Understanding The Terms and Conditions

We highly suggest that you review the complete terms and conditions before making a purchase. You can obtain a copy of the applicable warranty book from your retailer or visit the Guardsman website at www.guardsmanaustralia.com.

 

Product protection warranty is provided by:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com

See full terms & conditions below or ask in store for more information.

Guardsman Fabric Care Collection Including 5 Year Product Warranty

You can download a copy of the Warehouse Furniture Clearance Fabric Care Collection Warranty Information or read below for full details.

Congratulations and thank you for choosing the Guardsman Fabric Care Collection Including 5 Year Product Warranty to protect and maintain your new fabric furniture.

By using the Fabric Care Collection and taking just a few simple steps to care for your furniture, you can look forward to many years of comfortable use.

Proper and frequent use of Guardsman Fabric Protector and Fabric Cleaners can help preserve the quality, beauty, and appearance of your valuable fabric investment. Additionally, in the instance of any stains or damages, it will aid professional technicians in their removal or repair.

The Guardsman Fabric Care Collection Kit Includes:

• 1 x Fabric Protector aerosol (kits suitable for 1 Seat), or
• 2 x Fabric Protector aerosols (kits suitable for 2-4 and 5-8 Seats)
• 1 x 250ml Fabric Cleaner Level 1
• 1 x 125ml Fabric Deep Cleaner Level 2
• Application Cloths and Sponges
• Guardsman’s 5 Year Product Warranty

GUARDSMAN PRODUCT WARRANTY TERMS AND CONDITIONS

The Guardsman Fabric Care Collection including 5 Year Product Warranty comes with fabric protection (“Product”) and is available when you purchase your new upholstered furniture from your furniture retailer. With the correct care and maintenance as outlined in this warranty book you will receive the following benefits subject to the terms and conditions outlined.

1. The Guardsman Product Warranty will help protect Your New Furniture against:

• ALL ACCIDENTAL STAINS
• ACCIDENTAL DAMAGE including rips, cuts, tears and burns
• HUMAN AND PET BODILY FLUIDS
• BALLPOINT PEN AND LIPSTICK

Provided that:

• the Guardsman Fabric Protector is applied to the furniture immediately after you receive it, in accordance with the instructions for use set out in or on the product packaging prior to the use of the furniture.
• you are the original purchaser.
• the furniture is situated in Australia or New Zealand.
• the furniture is exclusively used indoors for private and domestic purposes and is not abused or misused (does not apply to commercial purposes such as hotels, rental properties, boarding houses etc).
• the furniture is received from your furniture retailer with no stains or damage.
• the following terms and conditions are met:

2. If within 5 years after application of the Product to Your New Furniture the covering upholstery of the treated upholstered furniture is stained and the stain cannot be removed by you using the cleaning methods outlined in this warranty book, Guardsman will arrange for a professional technician to clean the affected area at no charge to you.

2A. You must be able to identify a stain so that the technician can use the correct method of cleaning to ensure the best results. If you cannot identify the cause of the stain, Guardsman cannot guarantee removal of the stain. Where a stain cannot be identified, Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt by a professional cleaning technician to clean that particular stain.

2B. You must notify Guardsman of the details of the stain within 5 days of the stain occurring. A stain is like cement, the longer you leave it the harder it sets and the harder it is to remove. If Guardsman is not notified within 5 days then Guardsman’s obligation under the Guardsman Product Warranty is limited to 1 attempt to clean that particular stain from a professional cleaning technician.

3. Should the covering upholstery on Your New Furniture be accidentally damaged by a rip, tear, cut or burn, Guardsman will arrange for a repair technician to repair the accidental damage.

3A. You must notify Guardsman of the details of the accidental damage within 5 days of the damage occurring.

4. If the technician is unable to clean or repair (as set out in condition 2 and 3 above) the affected area then Guardsman will arrange for the affected area to be replaced in the original covering upholstery at no cost to you.

4A. If the original covering upholstery is no longer available then you may elect to have the affected area recovered with a covering upholstery of your choice to the same value as the original covering upholstery. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Fabric Care Collection Kit and the Guardsman Product Warranty will cease.

4B. If the original covering upholstery is available, Guardsman cannot guarantee the exact colour match due to dye lot variations and upholstery fading. In these circumstances Guardsman’s obligation is to provide the closest possible colour match available at the time. If this is not acceptable to you then you can elect for a full refund from Guardsman of the purchase price paid by you for the Guardsman Fabric Care Collection Kit and the Guardsman Product Warranty will cease.

5. In all cases Guardsman’s financial liability under this warranty will be limited to a maximum amount equal to the actual purchase price of the furniture or Guardsman’s purchase price, whichever is the lesser, at which point Guardsman’s obligation under this warranty is deemed to be complete. If a total replacement of the furniture is undertaken by Guardsman, (at their sole discretion), for whatever reason, the replaced furniture becomes the property of Guardsman and the new furniture will not be covered under this warranty. In those circumstances this warranty will come to an end.

Guardsman Product Warranty Exclusions

Guardsman is not responsible for stains or damage to the upholstery on your new furniture:

1. caused by, or arising from, an inherent defect in the covering upholstery or the furniture or the manufacturing process (including stitching);
2. caused to the covering upholstery prior to or on delivery or during shipment of the furniture or before the application of the Guardsman Fabric Protector;
3. caused by normal wear and tear, including soiling from accumulated perspiration, body or hair oils, mould or mildew, fading or colour loss, non-colourfast covering upholstery or resulting in an odour being impregnated in, or emanating from, the upholstered furniture;
4. in respect of which a claim may be made against an insurance company or against the manufacturer and/or supplier of the furniture;
5. caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (stains caused by animal bodily fluids allowed) or other agent or by sunlight (including fading), storm and tempest, lightning, fire, flooding, explosion, earthquake, aircraft or other vehicle impact, or by unusual use of the upholstered furniture;         
6. resulting from a failure to pre-test the covering upholstery with the Guardsman fabric care products in accordance with the care and cleaning instructions provided in this booklet or by the manufacturer;
7. from dye transfer from furniture accessories and rugs.
8. As a result of animal damage, other than that listed in the Product Warranty Terms & Conditions, point 1.

This warranty is not a cleaning contract and does not apply to the cleaning of furniture that is soiled through everyday use. The addition of any other application without prior approval of Guardsman may void this warranty. Should your furniture require cleaning during the period of this Guardsman Product Warranty please contact Guardsman for an authorised cleaner in your area.

Warranty Service Procedure

To obtain service under the Guardsman Product Warranty please contact Guardsman Customer Service on the following numbers

Telephone:
Australia Toll free: 1800 249 252
Or Online:
Web: www.guardsmanaustralia.com
Email: info@guardsmanaustralia.com

When contacting Guardsman Customer Service, please ensure that you have the following information ready to assist the agent with your enquiry or claim processing:

• purchase details and a description of the upholstered furniture
• proof of purchase of the Guardsman Fabric Care Collection from your furniture retailer
• the Guardsman 5 Year Product Warranty number on the front cover of your booklet
• specific details of the stain or damage and how it occurred
• you will also need to provide your name, address, and day/evening telephone number.

Disclaimer Of Liability

Under no circumstances shall coverage under the warranty extend to any loss or damage to a person or property, direct, consequential or incidental, arising from use of or inability to use the Product.  This Guardsman Product Warranty does not cover any defects which are subject to manufacturers recall or which are covered under a manufacturers program or reimbursement. This is not a guarantee or promise relating to the nature of the material, workmanship or performance of any good to which a product covered by the Guardsman Product Warranty has been applied. This Guardsman Warranty does not exclude or restrict any condition or warranty imposed or implied by any consumer legislation operating in Australia or New Zealand.

Guardsman stands behind their products with guarantees that are protected by the Australian Consumer Law. If the goods fail to be of acceptable quality, you can have them repaired or replaced. For major failures, you are entitled to a refund or replacement, and you can also receive compensation for any other reasonably foreseeable loss or damage.

Privacy Policy

If you provide information to Guardsman Australia Pty Ltd or its affiliates (Guardsman) regarding this product, your personal information will be collected, managed and used by Guardsman in accordance with its Privacy Policy, which is available at www.guardsmanaustralia.com/en/privacy.

If you have any questions about the Privacy Policy, you can contact Guardsman in any of the following ways:

• Post to 13 Columbia Way, Baulkham Hills NSW 2153;
• Email to info@guardsmanaustralia.com.au; or
• Telephone on 1800 249 252

Fabric Spot Removal Procedures

Before calling Guardsman’s Customer Service you should attempt to remove spots yourself while they are still fresh. These at-home procedures will allow you to remove most spots and spills. Please remember that these spot cleaning procedures are for spot cleaning only, not for overall cleaning.

To Remove Most Stains And Spills, Follow These Basic Steps:

Fabric Cleaner Level 1

Apply directly onto a clean cloth and gently blot over the stain, repeatedly until it disappears. Do not rub.

To help prevent ring formation, dry the area using a hair dryer on cool setting (or a small fan if a hair dryer is not available) being careful not to overheat the fabric.

If the stain remains, use level 2 cleaner.

Fabric Deep Cleaner Level 2

Apply level 2 directly onto the stain. Do not rub.

Blot with a clean cloth to lift and remove the stain, repeating as needed with a clean section of the cloth until the stain is removed.

Once the stain is removed, blot the area with Level 1 applied to a cleaning cloth.

To help prevent ring formation, dry the area using a hair dryer on cool setting (or a small fan if a hair dryer is not available) being careful not to overheat the fabric.

TIP: When working on a cushion with a zipper, unzip and place a clean white towel under the spot before working on the area.

APPLY: Cleaning products should be applied to the clean application cloth enclosed in the Care Collection pack.