Notice: While we strive to provide accurate estimates, unforeseen shipping delays may impact your order's scheduled delivery/collection date, stemming from factors beyond our control, including carrier issues, customs clearance, or logistical challenges. We apologize for any inconvenience caused and acknowledge the importance of timely delivery. Despite our best efforts, we cannot guarantee exact arrival dates. Given the unpredictable nature of such occurrences we are unable to issue refunds or compensation for any minor delays experienced due to the ongoing wharf delays being experienced nationally. We appreciate your understanding and recommend considering potential delays when placing your order.
General information regarding the process of Delivery & Collection of items at our next Warehouse Sale Event
Delivery:
- Customers choose delivery date at checkout, receive an order confirmation email, and a confirmed delivery time window via SMS/email the day prior.
- Delivery service includes unloading furniture in the nominated room but no assembly/unpacking.
- Redelivery fee may apply if customer is not home at delivery time.
- Delivery dates can be changed with 72 hours prior written notice.
- Dates/times are subject to change due to unforeseen circumstances, customer will be notified and delivery rescheduled.
Warehouse Collection:
- Customers select a collection day at checkout (you may collect on a different day during open hours if required).
- Customers must get printed invoice and collection docket from office/front counter, and provide photo ID.
- Authority to Collect form required if someone other than the person listed on invoice is collecting.
- Customers responsible for loading items into their vehicle with staff assistance only. Inline with workplace health and safety guidelines
- Staff may provide guidance to ensure safe and efficient loading.
