Lux Black King Mattress - Plush

BRISBANE:

3 West, 605 ZIllmere Rd Aspley, QLD, 4035

Collection Times

Event Weekend: 9am to 3pm
Monday to Thursday 8am to 3pm 
Friday 8am to 12pm

SYDNEY:

Collection is available from our 3rd party dispatch warehouse in Lidcombe. Please select a date for collection at checkout. Collection must be made on the date selected, if you need to change the collection date please notify us 24 hours prior.

Superior Logistics 
195-203 John St, Lidcombe, NSW, 2141

Collection Times

9am to 3pm
Collection is available on specified days only which are available at checkout. 

Warehouse Pickup

You are required to present a copy (digitally or printed) of your order confirmation email (showing your order number) and valid photo identification (e.g. driver's license or proof of age card) to collect your order.
If you can not locate your Order Confirmation email please check your Spam or Junk email folders as often they end up there

Authority to Collect

If someone else is collecting on your behalf please complete the Authority to Collect form below. Alternatively a link will be provided after purchase and on the email confirmation to complete. We are unable to release collections without this form completed. 
Authority To Collect

To collect your order you must come to the front counter and present the above stated information. We will then print 2 copies of your Tax Invoice for collection in our distribution warehouse. 

Delivery is available throughout the below areas:

Brisbane Metro surrounding areas
Regional Queensland
Sydney Metro and surrounding areas
ACT 

Delivery Fees: 
Delivery fees vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor.

Delivery time: 
As furniture is a bulky item, delivery needs to be pre-arranged with the customer and have a date confirmed. Generally, items will take up to 15 business days to be delivered to you. This will depend on both your availability to receive the item and the delivery team. 
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery methods & locations: 
Delivery is available throughout QLD, Sydney & ACT, there are a few exceptions however the calculator will be able to confirm if delivery is possible to your location. 

Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door. Due to the Covid-19 restrictions we may only be able to deliver to your garage as to reduce the risk to our carriers and customers.

Please note: 
At present we are unable to combine multiple orders to be delivered at the same time due to volume and system requirements. If you place separate orders you will need to select delivery for each order